Senior Technical Product Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. If you are a passionate product leader with a strong technical background and a drive to innovate, we encourage you to apply.

About the Role

As a Senior Technical Product Management, you will play a pivotal role in shaping the future of Calabrio's Business Intelligence solutions. You will be responsible for defining the product vision, managing the product backlog, and collaborating with cross-functional teams to deliver innovative BI solutions that drive business value.  With your passion, talent and business expertise, you can help us create a product suite that brings innovation and differentiation to the market and continues to deliver workforce solutions to our customers.

What you’ll be doing (Key Responsibilities)

• Product Vision and Strategy:
• Define and articulate a clear product vision and strategy for Calabrio's BI solutions
• Align the product roadmap with the overall business objectives and customer needs
• Stay abreast of industry trends & emerging technologies to identify innovation opportunities
• Product Backlog Management:
• Prioritize and maintain a well-groomed product backlog, ensuring alignment with the product vision and business goals.
• Collaborate with stakeholders to gather and refine product requirements.
• Write clear and concise user stories and acceptance criteria.
• Agile Delivery:
• Work closely with development teams, agile coaches and other product managers to ensure timely and high-quality delivery of product features.
• Participate in Agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives).
• Stakeholder Management:
• Build strong relationships with key stakeholders, including customers, sales, marketing, and support teams and gather feedback to inform product decisions and improvements.
• Communicate effectively with stakeholders at all levels, tailoring messages to their specific needs.
• Evangelizing your product internally and externally through high impact presentations and demos
• Data-Driven Decision Making:
• Leverage data analytics to drive product decisions and measure product performance.
• Utilize BI tools and techniques to uncover insights and identify opportunities for optimization.
• BI Report Dashboard Development
• Create standardized BI and reporting assets for use across customers
• Lead customer training for Calabrio’s BI tools

Success Criteria:

• Strong background in Business Intelligence with strong understanding of Cloud Data Architecture, Data Warehousing, BI concepts and data visualization

·         Experience in product design, project management and business analytics

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Knowledge of contact center operations and workforce optimization is preferred
• Experience with one or more of the following types of products or tools:
• WFM, ACD, IVR and related technologies
• Performance management and evaluation solutions
• CRM, Customer Success and Support solutions
• Database and Data Warehouse solutions
• Business Intelligence platforms
• Reporting technologies

• Bachelor’s degree in related discipline or equivalent work experience
• 7 years of industry experience with 3-5 years in Product Owner, Product Manager or Business Analyst role
• Experience with Agile & Scrum techniques and methodologies
• Experience working with commercial B2B SaaS applications
• Working knowledge of the SDLC
• Ability to work comfortably and fluidly in an evolving environment
• Hands-on experience in strategic planning and business case development

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now