Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’
The Manager of Customer Care at California Closets has the unique opportunity to lead a centralized, dynamic team of individuals passionate about creating an experience with our brand that lasts a lifetime. The Manager of Customer Care is a hands-on leader responsible for providing guidance, direction and management to drive the Customer Care day-to-day operations. This role has direct oversight of our internal Central Support team and works in collaboration with our First Contact Call Center vendor, TLS. This role will be responsible for working closely with market leaders, ensuring that performance KPI’s are met and service agreement standards are adhered to. As the direct manager of a group of Customer Liaisons and Specialists, the Customer Care Manager will monitor performance and implement improvement plans to drive team member success.
The Customer Care Manager is expected to gain subject matter expertise in systems and processes to provide immediate interaction support and guidance. This role is also responsible for workforce management including volume forecasting, distribution and staffing. Other duties include coaching team members, managing performance, maintaining team schedules and rosters, reporting and payroll.
Responsibilities:
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California Closets is a Home Decor company. The company provides storage systems for bedrooms, garages, work spaces, living areas, small spaces, pantries, laundry rooms, entry ways, wine bars, and commercial spaces, as well as linen/hall closets, ...
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