Tours Guide

About the Team

 Giants Enterprises is dedicated to the curation and development of new ventures complementary to the San Francisco Giants baseball franchise. Giants Enterprises believe in being bold by leveraging a unique combination of event expertise, resources and relationships to create larger-than-life experiences for millions at Oracle Park and beyond. Through a vast network of partners and clients within the local corporate, tourism and hospitality industry associations and convention related sectors, they have executed thousands of private dinners, meetings and receptions. Venues and offerings within the company consist of 15 iconic Park venues and 3 transformable spaces on the Park’s edge, Giants Enterprises operates a daily tourism program at Oracle Park and The Gotham Club, the first private membership, year-round social club in professional sports.

Giants Enterprises has also hosted numerous public programs including the 34th America’s Cup, Rugby World Cup Sevens, numerous sold-out concerts, professional and college sports as well as various health and wellness initiatives, including the Giant Race series. At the intersection of sports, entertainment, meetings, events, tourism and hospitality, Giants Enterprises provides the rare combination of people and places to create giant impressions for locals and visitors from around the world.

About the Role:

The San Francisco Giants are looking for a part-time Ballpark Tour Guide, where you will have the unique opportunity to conduct Public, Private, and Educational Tours of Oracle Ballpark.  The ideal candidate has a passion for the guest experience, history and storytelling and being able to lead a behind the scenes experience of Oracle Ballpark.

You’ll work closely with the Giants Event Strategy & Services Department, Giants Enterprises, and Ballpark Ops that tie into the Tours Department. This role reports to Tours Development Manager & Tours Coordinator.  This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

You’re Excited About This Opportunity Because… 

·        You will play a key role in the execution of the Tours Program operationally

·        You are passionate about delivering excellent customer service and representing Oracle Park year round

·        You will learn facts, history and figures of all tour offerings (Public, Pregame, Specialty, Private and Educational)

·        You have the unique ability to entertain and engage a wide variety of audiences 

·        You will be an asset to the Tours Department, and provide favorable experiences for all visitors and guests

Qualifications

·        Must be at least 18 years of age by the start of employment

·        Minimum physical requirements: able to walk/stand for long periods of time, as well as travel to many areas of the ballpark using stairs, elevators or ramps on any given shift; able to lift and transport up to 25 pounds.

·        Must be available to work a variety of shifts including days, evenings, weekends, holidays, and overtime as needed. 

·        Must be able to commit to at least 5 shifts per month based on seasonal needs (off-season may vary slightly)

·        Outstanding communication skills, including the ability to author and deliver presentations

·        A keen sense of ownership, drive, and willingness to get it done

·        Must be able to provide own transportation to Oracle Park, 24 Willie Mays Plaza in San Francisco

We’re Excited About You Because…

·        You are an authentic, inspiring and hands-on leader

·        You take pride in building highly productive, diverse and engaged teams

·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals

·        You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen

·        You can adapt and be flexible while always keeping a positive attitude

·        You speak multiple languages and are excited to help us grow our presence with the international market

·        You love being around children (current/former teachers are encouraged to apply)

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. According to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.