Operations Coordinator - Salesforce - Remote

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

We are looking for Operations Coordinator, Salesforce to join our Operations team with an initial focus of supporting our operations as they transition to a Salesforce platform.

The position requires work in a cross-functional capacity. A proactive mindset and a sincere desire to see our locations succeed will help to accelerate success in the role. 

Responsibilities: 

• Build and lead our community of “Salesforce Champions” to understand feature benefits and best practices and collaborate with Sales Force Core team providing updates, challenges, questions, etc.
• Act as a Salesforce point person to support our business users in their adoption of the platform (enhancement and changes).
• Support the Operations Sales Force Trainer with:
  • Implementation timelines
  • Training presentations
  • Training calendar invites
  • Preparation of CCO and Franchise rollout of content delivered
• Admin and calendar tasks as assigned to support the Operations and Technology teams.
• Support both corporate-owned and franchise locations with questions and documenting issues.
• Supporting of ongoing releases ensuring that training is in place and office hours scheduled.
• Create reports to validate user requests and enhancements.
• Provide drop-in support to business users in Salesforce office hours
• Manage new duties when assigned, using discretionary judgment to understand and balance corporate priorities and long-range success

• 1-3 years’ experience operations support and/or Sales Force support
• Experience with Salesforce CRM system, DASH, CAD a plus.
• Must possess strong critical thinking, problem solving, time management, and organizational skills with the ability to work under pressure
• Excellent time and project management abilities
• Previous experience and knowledge of California Closets business/operating practices a plus.
• A natural problem solver with a strong desire to learn more about CRM - ideally having Salesforce experience
• Comfortable with Excel, have some understanding of databases 

All your information will be kept confidential according to EEO guidelines.

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