Business Analyst/Product Owner - International Service Delivery Group

Canadian Bank Note Company (CBN) is a trusted leader in secure technology solutions for governments and businesses worldwide. The company operates across various business domains, including currency production, border security, civil identity, driver identification and vehicle information, excise control, lottery and charitable gaming.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At CBN we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

Internal Job Title: Business Analyst/Product Owner

Job Type: Permanent, Full-Time

Job Location: Ottawa, ON

Work Model: Hybrid

Position Summary

As a Business Analyst/Product Owner in our International Service Delivery group, you will play a crucial role in ensuring the successful delivery of projects for our government customers around the world. In this blended role, you will work in close collaboration with several CBN departments as you perform a range of duties across the BA/PO spectrum.

Responsibilities

• Requirements Gathering:
  • Work closely with clients and internal teams to understand stakeholder needs and expectations. Identify and create well-defined user stories with appropriate acceptance criteria.
• Documentation:
  • Create and maintain detailed documents that accurately capture user stories, use cases, requirements.
  • Identify and translate requirements into functional specifications for technical teams.
• Stakeholder Liaison:
  • Act as bridge between internal and external stakeholders, engaging both sides to gather feedback and ensure that needs are being met and priorities and goals are clear and aligned.
• Product Roadmap:
  • Collaborate with the Product Manager on the product vision and roadmap development and ensure it is aligned with business goals.
• Product Backlog Management:
  • Develop and maintain the product backlog, prioritizing backlog items based on customer needs, business value and strategic goals.

• Development Support:
  • Facilitate the product development process by ensuring that team members have what they need to deliver the product. Provide guidance on questions and concerns as they are raised, either by the client or internally with the team.
• Various Other Duties and Responsibilities.

Education and Knowledge

• Bachelor’s degree in business, computer science, or information systems (or related field) or an equivalent combination of relevant education and additional work experience
• International Institute of Business Analysis (IIBA) or Certified Scrum Product Owner (CSPO) certification is an asset
• Knowledge of the following:
  • Software development lifecycle
  • Agile methodology/frameworks
  • Product backlog management
  • Project management

Soft Skills and Characteristics

• Critical thinking skills
  • Analytical thinking, problem-solving, decision-making
• Communication skills
  • Tailor communication to technical and non-technical audiences
• Interpersonal skills
  • Relationship building, teamwork and collaboration, leadership, influencing/persuasion
• Organization and time management skills
• Customer focused
• Attention to detail

Experience

• 3+ years of experience as a Business Analyst or Product Owner/Manager
• Background in enterprise applications, customer platforms, or digital product delivery

Technical Environment

• Office Software: Microsoft 365 Copilot
• Tools: Jira, Confluence

Mandatory Requirements

• Language: Fluency in English (reading, writing, speaking); Fluency in French is an asset
• Travel: Ability to travel internationally (passport required) approx. 2-3 weeks/year

Canadian Bank Note Company (CBN) is committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

We provide equal employment opportunities to all individuals, including women, Indigenous Peoples, persons with disabilities, visible minorities, and members of the 2SLGBTQ+ community. Our commitment to equity extends to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and development. As part of our commitment to providing an inclusive, barrier free selection process, we ask that if you are contacted regarding the competition for this position, you advise the interview coordinator or any accommodation measures you may require.

At CBN, we value the unique perspectives and experiences that each employee brings to our organization, and we are committed to maintaining a workplace that reflects the diverse communities we serve. We believe that diversity and inclusion drive innovation and success, and we strive to create an environment where every employee can thrive and contribute to our collective goals.