Senior Product Manager - Hybrid

About the Role

We’re looking for a Senior Product Manager to transform the automotive aftermarket industry by building innovative, high-impact solutions that help auto repair shops thrive. You’ll drive the vision, roadmap, and go-to-market strategy, leading a cross-functional squad to optimize workflows, strengthen customer relationships, and drive business growth. Reporting to the VP of Product, this high-visibility role will shape the future of our platform and redefine success for auto repair businesses.

Candidates must be within commuting distance to the Waltham, MA office for monthly meetings (mostly remote).

You Will

• Develop and communicate a clear product strategy that aligns with your squad’s goals and objectives.
• Build and maintain a product roadmap that outlines the product's development journey and milestones from conception to launch.
• Lead and encourage cross-functional teams, including engineers, designers, marketers, sales, and customer success to build and launch high-quality solutions.
• Conduct market research and analysis to find opportunities, trends, and customer needs.
• Talk with customers on an ongoing basis to maintain a deep understanding of their needs and preferences.
• Drive a tailored and business value-aligned technology evaluation process, driving real growth and CX improvements. 
• Collaborate closely with prospects, channel partners, our sales and customer success teams to deliver solutions and channel feedback to inform and improve the product.
• Champion creative solutions to build a process and partnership that is grounded in customer empathy, and product best practices in a high-paced start-up environment.

You Have

Must Have:

• 5 years of product management experience with Enterprise or SaaS, delivering end-to-end products from ideation to launch.
• Undergraduate degree (Computer Science, Business, Economics, Marketing, or similar) or equivalent experience.
• Usability/UI optimization experience. 
• Consistent track record of delivering products with global, cross-functional teams - engineering, design, sales, marketing and partnerships.
• Excellent communication and storytelling skills to communicate sophisticated topics to diverse set of both technical and business collaborators.
• Analytical skills to make data-driven decisions (e.g. analyze product usage). 
• Obsessed with detail, have good logical, sound analytical and numerical capabilities.
• Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback. 
• You consistently view things from the user's perspective and are always striving to improve in this area.

Nice to Have:

• SaaS experience. 
• Experience working with small business owners.
• Pendo experience or similar. 
• Tableau, PowerBI, or similar. 
• SQL skills. 

Interview Process

1. Recruiter Screen - 30min
2. Hiring Manager Interview - 60min
3. Technical Interview - 30min, Product Sense Interview - 30min
4. Career Journey Interview - 60min, Live Assessment - 60min, Executive Interview - 30min
5. Reference Checks

We Offer

• Health, Dental & Vision Insurance
• HSA and FSA options
• 401k
• Flexible PTO with 15 days minimum per year
• Health days
• Generous Parental Leave
• Learning Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative and innovative work culture
• Opportunities for career growth and development