Sales Operations Analyst I (General Liaison)

Capgemini is seeking a highly motivated and detail-oriented Operations Analyst I for a top 10 US Insurance Carrier.
This position is one of the liaisons between Direct Sales Supervisors and partners around the organization on behalf of our Sales Associates and customers.

• Daily interaction with Direct Sales Supervisors in relation to urgent situations that arise day-to-day requiring escalation

• Work directly with partners (including customer service, compliance, policy support operations, IT) to bring escalated issues to resolution
• Report back to Sales Leadership regular updates and progress on escalated issues in a timely manner
• Attend Sales huddles and Leadership staff meetings to report out updates and gain insight in new issues
• Provides business updates, data analysis and basic technical assistance to support overall strategic, business and operational planning, performance measurement, monitoring and reporting.
• Under direct supervision, performs work assignments and provides problem resolution to support other team members.

Total Work Experience

• Minimum Required: 2 Years

English Proficiency

• Minimum Required: Fluent

Preferred Education

• Bachelor
  

Other Critical Skills

• Acquires and applies foundational knowledge of the business.
• Participates in problem resolution and identifies issues appropriate for escalation.
• Applies judgment within established parameters.
• Drives a high-performance culture by collecting, and maintaining data related to performance measures.
• Monitors daily business performance measures and notifies leadership if issues arise.
• Strong verbal and written communication skills, understanding technical writing and operational statistics.
• Demonstrated analytical, problem solving, and written communication skills.
• Develops and delivers effective presentations to leadership.
• Demonstrates a high commitment to quality.
• Ability to simultaneously handle multiple priorities.
• Ability to drive multiple projects to successful completion.

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/