Business Analyst (Recovery Operations)

Who We Are

Carbon6, now proudly part of SPS Commerce, is transforming the future of ecommerce. Our mission is to simplify success for online sellers by removing barriers and building an ecosystem of tools, resources, and community. Developed by expert sellers, entrepreneurs, and marketplace veterans, our solutions support businesses at every stage of their journey — from launch to global scale.

In early 2025, Carbon6 was acquired by SPS Commerce, the industry’s leading provider of cloud-based supply chain management solutions. This milestone marked a powerful evolution of our vision. Together, we’re integrating Carbon6’s ecommerce platform with SPS’s vast retail network to help sellers grow more efficiently, profitably, and intelligently.

As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you're building new technologies, supporting sellers, or scaling operations, you’ll join a community that’s shaping the future of retail and ecommerce — together.

The Opportunity (Open to Hybrid)

We are looking for an analytical titan to join the Carbon6 Operations team, specializing in recovering lost revenue for vendors on marketplaces like Amazon and Walmart. You’ll work across both technical (Engineering) and business (Finance, RevenueOps, GTM) teams, applying systems-thinking to streamline processes and workflows that drive operational excellence.

This is a hands-on role with autonomy across the data value chain: from defining data collection, migrating data into our warehouse, to aggregation and analysis — building analytical foundations the scale with the business.

• Initiate business-focused analyses, communicating compelling findings across various domains, inspiring trust even with time-sensitive and imperfect data.
• Take a leadership role in cross-functional teams, actively contributing subject matter expertise to drive data requirements and analyses linked to the teams’ goals.
• Define and monitor key metrics, establishing guidelines for measurement and interpretation, and analyzing their trends and underlying drivers.
• Build sources of truth for metrics and analysis processing raw data (SQL) while rethinking data architecture for efficiency.
• Identify and source new data streams, seamlessly integrating them into our data warehouse to enrich our analytical capabilities.
• Build “scrappy” short-term data procurement solutions for high-priority data while long-term foundations are built.
• Documenting as you go to ensure what we build is future-proofed.

• Proven Experience – At least 2+ years of relevant experience and a bachelor’s degree in a quantitative field (e.g., statistics, mathematics, economics, engineering, or similar); bonus points for demonstrating impact in fast-paced, high-growth startup or software environments.
• Data Analytics Fluency – Proficient in SQL, spreadsheet modeling, and dashboarding tools; able to translate complex data manipulation into scalable, resilient solutions that are intuitive and audit-ready
• Exceptionally Attentive to Detail – thrives in solving problems of higher complexity and relishing the opportunity to dive deep into intricate data challenges
• Critical Thinking – experienced in scrutinizing data and evaluating validity vs prior knowledge and related data
• Pride in Accurate Output – ability to systematically define accuracy in analysis, reliability in supporting data pipelines, and critically assess findings to enable persistently trustworthy metrics & recommendations
• Decisive Action Taker - asses situations rapidly and make confident, well-informed decisions, ensuring timely execution and follow-through on key initiatives
• Remarkable Communication – distill complex ideas into clear, engaging storytelling for both technical and non-technical stakeholders
• Strong Business Acumen – ability to quickly grasp new business models allowing seamless context integration into data requirements, prioritization and exploratory data analysis with minimal guidance
• AI-Enhanced Productivity - instinctively uses AI tools to work smarter, not harder

Perks & Benefits

💰 We offer a competitive salary along with a Retirement Savings Plan (RRSP) that helps you save for the future that includes employer contributions.

📈 Grow with us and take part in our employee stock purchase program (ESPP), allowing you to invest in your future alongside the company’s growth.

🦷 Comprehensive Health Benefits which includes access to medical, dental, and vision insurance plans starting on Day 1, ensuring you and your family are well taken care of. ​

🏝️ Enjoy a flexible PTO policy allowing you to recharge and maintain a healthy work-life balance including one floating holiday that can be used anytime throughout the year.

💻 Receive a company-provided laptop delivered to your door, ensuring you're equipped for success from Day 1.

👟 Take advantage of a complimentary gym membership for you and up to two family members, supporting your physical health and wellness goals.

🍎 Stay energized with complimentary snacks and drinks available in our Toronto Office.

🎉 Participate in quarterly or annually company-wide events, off-sites, and socials, fostering team spirit and camaraderie.