Client Care Assistant (Home Care)

Care Partners At Home is seeking a dedicated Client Care Assistant to join our team and provide exceptional support to clients by managing key administrative responsibilities, including payroll components, contract compliance, and coordinating care schedules. This individual will also handle a high volume of inbound calls, ensuring that clients and caregivers receive timely and accurate assistance.

The ideal candidate will excel in communication, demonstrate strong attention to detail, and approach every interaction with compassion and professionalism. If you are highly organized, proactive, and passionate about delivering outstanding customer service, we would love to discuss this opportunity with you!

Care Partners At Home is seeking a dedicated Client Care Assistant to join our team and provide exceptional support to clients by managing a range of key administrative responsibilities. This role involves assisting with payroll components, ensuring contract compliance, and handling components of scheduling and coordination of Personal Care Attendant and Caregiver assignments. The Client Care Assistant is also responsible for managing a high volume of inbound calls, ensuring that both clients and caregivers receive timely and accurate support.

The ideal candidate will excel in communication, demonstrate strong attention to detail, and approach every interaction with compassion and professionalism. This individual plays a vital role in delivering outstanding client service, maintaining efficient staffing, and ensuring smooth operational workflows.

If you are highly organized, proactive, and passionate about making a difference in the lives of others, we would love to discuss this opportunity with you!

Essential Functions:

• Master the Care Partners At Home brand, services, and operational workflows.
• Provide outstanding administrative support by assisting with payroll, ensuring compliance with contracts, and coordinating schedules for Personal Care Attendants and Caregivers.
• Manage a high volume of inbound and outbound calls, addressing client and caregiver needs promptly and professionally.
• Ensure seamless care coordination, from onboarding clients to scheduling services.
• Maintain accurate and confidential records for payroll, scheduling, and client interactions.
• Contribute to operational success by tracking key performance metrics such as call volume and scheduling efficiency.
• Collaborate with team members to optimize workflows and enhance the overall client and caregiver experience.
• Handle additional tasks as assigned, always maintaining confidentiality and professionalism.

• Compensation: $19-22/hr (Non-Exempt)
• Type: Full-Time
• Schedule: Monday - Friday; 8:00 am-5 pm
• On site in Irvine, CA  
• Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
• Generous PTO Plan (2 Week PTO) and encouragement to USE IT!
• 5-6 holiday  
• 5 sick days  
• Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth. 
• Open Doors, Open Minds: Transparent leadership that listens and values your voice. 
• Feel the Love: Here, you’re not just an employee—you’re family. 
• Work-Life Bliss: Team outings, company events, and a commitment to putting you first. 
• An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!). 

All your information will be kept confidential according to EEO guidelines.