Senior Care & Service Operations Associate - Pay

About the role

The Care and Service Operation Associate will be responsible for ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients. This role involves coordinating between departments, resolving service issues, and improving customer satisfaction through efficient service delivery.

What you'll do

• Process KYC documentation according to established procedures and within agreed SLAs.
• Conduct thorough reviews of customer information to verify identity and assess risk.
• Maintain accurate and up-to-date KYC records in the system.
• Respond promptly and accurately to RFIs related to remittance transactions.
• Monitor transactions for suspicious activity and escalate potential risks as needed.
• Perform investigations on flagged transactions and discrepancies.

• Coordinate service requests and ensure timely resolution.
• Work with internal teams and external partners to streamline service processes.
• Work with internal departments to ensure compliance with regulatory requirements.
• Monitor and analyze service performance metrics.
• Identify and suggest improvements for operational efficiency.

• Act as a bridge between customers and internal departments.
• Collaborate with technical teams to resolve service-related issues.
• Provide regular updates to stakeholders on service operations.
• Conduct follow-ups to ensure service requests are completed to the customer’s satisfaction.

What you'll need

• Bachelor’s degree
• 1-3 years of experience in customer service, service operations, or a similar role.
• Strong communication and interpersonal skills.
• Problem-solving abilities with a customer-centric approach.
• Proficiency in CRM software.
• Ability to multitask and handle high-pressure situations.