Customer Service Air Cargo Import

cargo-partner Logistics is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now"

• Annual Leave 10-12 Days
• Diligent Pay and Overtime
• Provident Fund
• Health Insurance
• Staff Outing and New Year Party
• Annual Medical Check Up
• Dental
• Performance Bonus
• Incentive
• 5 working days (Hybrid)
• Work from home 1 day/week

• Create job files and issue reconciliation sheet after shipment completion.
• Co-ordinate with sales/customer/ and overseas agent for obtaining shipment instruction.
• Co-ordinate with customer/carrier/supplier and related department for import process.
• Handle import shipment as per sales/customer and overseas agent instruction.
• Handle all relevant import documents.(Pre-alert, D/O, Freight invoice etc.)
• Arrange inquiry report and record for evaluation.
• Recheck cost and follow up expense and payment to carrier/supplier/sub-contractors/overseas agent.
• Review profit & lost for each job and close job on time.
• Arrange shipment report/POD as requested by sales/customer and overseas agent or as assigned by Manager.

• Experiences in shipping, Logistics or Freight Forwarding Company
• At least 2 years' experiences in Airfreight Import
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Self-confident with positive attitude
• Strong negotiation skills
• Able to work under pressure
• Organizational skills
• Conflict resolution skills
• High Responsibility, flexibility and Discreetness
• Excellence on communication skill
• Proven Management experience in any field

• Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
• CargoWise1 know-how in related functions are advantage

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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