Customer Service Sea Cargo Export

cargo-partner Logistics is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now"

• Annual Leave 10-12 Days
• Diligent Pay and Overtime
• Provident Fund
• Health Insurance
• Staff Outing and New Year Party
• Annual Medical Check Up
• Dental
• Performance Bonus
• Incentive
• 5 working days (Hybrid)
• Work from home 1 day/week

• Co-ordinate with customers/carriers/suppliers and related departments for export process and handle shipments as per sales/ customers and overseas agents’ instruction
• Contact carrier for contract rate, space and equipment, and booking.
• Create job files and issue a reconciliation sheet after shipment completion.
• Promptly communicate, provide information clearly to customers without any late response.
• Check quality and accuracy of work to meet company standards and objectives.
• Follow up and handle shipments for smooth operation as per customers/sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers/agents’ requirements.
• Take personal responsibility for daily solving problems and follow up on the requests and / or problems that customers experience.
• Update CPL’s system and carrier system to submit SI to carrier on time.
• To fulfill documentation, HBL for customer requirement as basically.
• Self-checked on accuracy of internal and external documents.
• Ensure Credit facility before releasing bill of lading.
• Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
• Provide additional services beyond the call of duties, and any other assignments from Team Leaders / Managers and take up extra assignments/ tasks towards company needs.
• Close job files, and complete the billing to customers, overseas agents & all vendors on timeliness (< 5 days after ATD) with P&L statement.
• To comply 100% with company directives.

• Experiences in Logistics, Freight Forwarding or Shipping Company
• Experiences in monitoring team is an advantage
• Bachelor's Degree in Logistics & Freight Forwarding or related field
• At least 3 years experiences in Logistics, Freight Forwarding or shipping 
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Self-confident with positive attitude
• Strong Negotiation skills
• Dynamic, structured, flexible and ambitious
• Self-Motivating
• Good in English language

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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