Supervisor Customer Service Air Cargo Import

cargo-partner Logistics is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 130 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.

We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position, please submit your application with the detailed resume in English by "Apply Now"

• Annual Leave 10-12 Days
• Diligent Pay and Overtime
• Provident Fund
• Health Insurance
• Staff Outing and New Year Party
• Annual Medical Check Up
• Dental
• Performance Bonus
• Incentive
• 5 working days (Hybrid)
• Work from home 1 day/week

• Handle price negotiation with agents partner and service providers to ensure the most competitive rate and best service quality.
• Handle all Airfreight Import shipment and offers to Customer , Sales, Oversea office and Agent.
• Perform Airfreight import shipments, booking and delivering of shipments.
• Be responsible for all Air Import and Operations - handle, monitor and supervise daily operations for Airfreight. shipments with a strong commercial mindset.
• Monitor the completion of procedure for dispatching and delivering of shipments (smooth Shipments from A to Z).
• Coach and monitor staff to follow SOP’s (Standard Operating Procedures) for all job files.
• Lead the Airfreight Import Section and Teams by Example To train, develop and mentor high potentials in the Team.
• Be responsible for monthly P&L results of the Air Import Section.
• Select appropriate service provider /partner  and monitor the cost.
• Be responsible for timely & accurate invoicing Billing and payments.
• Develop a Air Import Strategy, trade lanes, identify target lanes which establishes the Product sustainably in the local Market.
• Develop improvement initiatives of continuous business success.
• Set targets with the department Head and monitor the achievement.
• Provide highest customer service and keep close contact with agents & Customers.
• Handle claims and complaints together with Stake holding Departments efficient and fast .
• Issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance3
• Be aware of Leadership responsibility within the Team and to coordinate and communicate proactively and transparent  within the Air Cargo department. 
• Take up additional assignments/tasks as required to meet with the Company needs.

• Experiences in shipping, Logistics or Freight Forwarding Company
• At least 5 years' experiences and 2 years in managerial positions
• Strong Customer Service mind
• Sales-oriented with operational conscious
• Self-confident with positive attitude
• Strong negotiation skills
• Able to work under pressure
• Organizational skills
• Conflict resolution skills
• High Responsibility, flexibility and Discreetness
• Excellence on communication skill
• Proven Management experience in any field

• Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
• CargoWise1 know-how in related functions are advantage

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.

With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.

Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.

cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.

Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow

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