Intermediate Support Specialist

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

We are seeking a highly motivated and detail-oriented Intermediate Support Specialist to join our Customer Support at Caseware, a leading SaaS organization.

❗This is a Full-time position

📍 Location:

This is a hybrid role requiring the successful candidate to work at least 3 days a week in our Apeldoorn office, located at Fauststraat 3, 7323 BA Apeldoorn, Netherlands.

• Supporting customers by providing expert advice on the optimal use of our desktop and Cloud software solutions
• Working with diverse IT infrastructures and application landscapes due to our wide range of customers
• Bridging the gap between customer needs and the capabilities of our software products
• Continuously improving the customer experience and our software solutions
• Collaborating with colleagues to ensure high-quality support and service delivery
• Communicating effectively with customers and internal teams to resolve issues efficiently
• Taking initiative, working independently, and staying eager to learn and grow in your role

• Middle vocational education work and thinking level
• Demonstrable technical knowledge of Citrix, RDP, and Windows Servers
• Strong social skills and a helpful attitude
• Ability to connect with others and solve problems effectively
• Experience collaborating with both internal teams and external partners
• Independent, proactive, and self-motivated approach to work
• Reliable, committed, and detail-oriented mindset
• Proficiency in Dutch and English

• A pleasant, market-based salary 
• A job of 32 to 40 hours per week 
• An informal, open culture in an agile working environment 
• A good pension scheme 
• Customized career and development opportunities 
• Working at a financially healthy company with growth ambitions 
• Team building activities throughout the year

What's in it for you:

▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. 

 ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. 

▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. 

▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans. 

▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. 

▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. 

▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team. 

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co 

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.