Lead SRE

The Lead SRE is responsible for working closely with the Director, Technology to ensure smooth and efficient operation of our cloud environment.  We are currently seeking a dynamic leader with in-depth experience leading a Site Reliability Engineering team. This individual will utilize production metrics and performance to provide expert advice on the platform designs, standards, requirements implementation, and product releases. The ideal candidate for this role will have a deep understanding of practices around automation and SRE principles which includes programs to increase visibility into runtime performance as well as optimizing the systems to meet all of our SLAs. This individual will also work to influence future designs and changes to improve our client's overall satisfaction with our SaaS products.  The Lead SRE will have the responsibility of assisting with the integration of the Cayuse strategic plan, in relation to our internal and external cloud environments.

Responsibilities

• Own Site Reliability Engineering and Administration for product platforms and services
• Oversee day-to-day responsibilities of Global SRE team
• Drive accountability for quality aspects in release, system performance, platform availability, operational efficiency, and risk management
• Develop and lead a strategy to build SRE practice with an emerging team of engineers for scale
• Lead, automate and operate our platforms and make it reliable, stable, and scalable as our usage grows and technology transforms
• Develop and lead incident response process, disaster recovery planning, and production support
• Define what it means for the system to be available and dictate the availability SLO of the system
• Review existing processes and recommend changes or institute new processes as needed
• Work closely with our product and engineering leadership to set standards around patterns, frameworks, technologies, and processes to promote a simple and consistent approach across multiple types of services
• Provide operational KPI metrics and reports to senior management
• Lead teams to improve services through rigorous testing and release procedures
• Form cross-functional partnerships and work closely with developers and product managers to identify productivity, production quality and coverage issues, and provide insight on improving both through scale and tooling
• Build and support on-prem environments, as needed
• Collaborate with Compliance & Security teams to implement and maintain controls defined in compliance programs
• Prepare and present reports of incidents and remediations
• Assess system data and error logs, along with user reports, to determine areas for improvement or repair
• Oversee the coordination of security operations during high-risk events
• Improve service observability, incident response, and maintain operational excellence
• Establish key objectives and project prioritization for the teams
• Build appropriate tooling, implement metrics and reports to help proactively detect issues and resolve them before impacting our customer experience

Qualifications

• Minimum of 1 - 2 years’ experience in leading technical teams.
• 3+ years working with public cloud technologies (AWS preferred).
• 3+ years experience in developing monitoring tools and log analysis tools in managing and/or influencing infrastructure services to ensure application service uptime and user experience.
• Experience implementing and managing security controls and tools.
• Proven record of team and functional transformation.
• Quality first mindset with a strong background and experience with developing products for a global audience at scale.
• Experience working and/or leading in an Agile environment.
• Ability to lead across geographically disparate location.
• Deep understanding of Site Reliability Engineering (SRE) philosophy, platforms and tools, SLA management, incident resolution, and automation.
• Proven strategic and tactical thinker, able and comfortable translating business strategy into architectures/plans and equally comfortable rolling-up-your sleeves to problem solve with your team.
• Ability to multi-task and effectively manage multiple projects, competing priorities, and adeptly re-prioritize based on changing needs.

Benefits

• Competitive Medical Benefits (PPO + HSA available)
• Vision, Dental, Short-Term Disability fully covered by Cayuse
• Unlimited PTO + Holidays + Flexible Work Schedule
• Remote Work Stipend
• Equal Paid Parental Leave
• 401k with Employer Matching
• Quarterly Wellness Reimbursement
• Remote Work Environment, supporting the Ultimate Employee Experience 

Cayuse does not accept agency resumes. Please do not forward resumes to our jobs alias or any Cayuse employees. Cayuse is not responsible for any fees related to unsolicited resumes.