Director, Client Management
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
As a Director of Client Management, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving strategy around partnership expansion opportunities, and collaborating with internal stakeholders from different departments to execute on client strategies.
Responsibilities
- Build strategic relationships with existing clients at the executive level
- Own the strategy around executing against commercial goals as it relates to your clients
- Identify and execute on partnership expansion opportunities including new products and rolling out Cedar more broadly across an organization
- Serve as an escalation point externally and internally for client needs
- Prepare for and lead regular business review meetings with client stakeholders to discuss performance metrics and highlight opportunity areas
- Create client champions that become Cedar evangelists
- Collaborate with a variety of internal stakeholders to ensure our clients are set up for success
Skills & Experience
- Minimum 6 years of experience in account management, sales, business development and/or consulting
- Proven track record of building VP-level and above relationships with health system partners
- Experience securing contract renewals and/or expansions
- Strong written and verbal communication skills
- Experience and strong interest in the healthcare tech industry
- Ability to go deep to understand and speak to product capabilities
- Demonstrates a self-starter mentality
- Experience working with several internal stakeholders across departments such as product, engineering, and marketing
Compensation Range and Benefits
- Salary Range*: $110,900 - $145,000
- This role is also bonus and equity eligible
- This role offers a competitive benefits and wellness package
*Subject to location, experience, and education
#LI-REMOTE
What do we offer to the ideal candidate?
- A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
- Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
- For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
- 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
- Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
- Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
- Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
- Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
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By
Cedar
Cedar's mission is to empower us all to easily and affordably pursue the care we need
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