Helpdesk Admin

We are seeking a committed Helpdesk Admin to be part of our team at Celtic Bank. The Helpdesk Admin will primarily focus on providing IT support and resolving technical issues, ensuring the smooth operation of our IT systems. The successful candidate will be instrumental in diagnosing, troubleshooting, and addressing potential IT problems, as well as managing system upgrades and installations. As a Helpdesk Admin, you will also ensure compliance with various IT standards and regulations and assist in managing IT projects and initiatives.

WHAT YOU’LL DO AT CELTIC BANK

• Respond to helpdesk tickets promptly and efficiently, providing technical support to resolve issues related to hardware, software, and network connectivity.
• Troubleshoot and diagnose IT problems, identifying root causes and implementing effective solutions.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Manage user accounts, permissions, and access levels in accordance with company policies and security standards.
• Conduct regular IT system checks to proactively identify and resolve potential technical issues.
• Collaborate with IT and risk management teams to develop and implement effective IT strategies and solutions.
• Conduct regular IT awareness training for employees to promote best practices and awareness.
• Stay informed about the latest IT trends, threats, and technologies.
• Coordinate with external partners and vendors to enhance our IT capabilities.
• Participate in IT projects, from planning to implementation, ensuring alignment with overall IT objectives.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• A minimum of 3 years of experience in IT support, preferably in a helpdesk role.
• CompTIA A+, or equivalent certification is highly desirable.
• Strong knowledge of IT principles, frameworks, and standards.
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Strong communication skills, capable of effectively articulating technical information to both technical and non-technical audiences.
• Proficiency in IT tools and technologies, such as operating systems, network diagnostics, and helpdesk software.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Well-organized, with the ability to manage multiple tasks and priorities efficiently.

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.

Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.

Physical and Other Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
• Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.
• Work Model: The employee in this position will work either a fully Onsite, Hybrid or Remote work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
• Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office – department and job requirements will determine eligibility.