Call Center Manager, Insurance

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

• Lead and manage a team of sales representatives in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
• Cultivate a positive and inclusive team culture that promotes collaboration, innovation, and alignment with organizational values, ensuring a supportive and high-performing work environment.
• Manage sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
• Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the insurance marketplace.
• Oversee team’s workforce management - team schedules, attendance & commissions
• Conduct regular performance evaluations and provide feedback to team members, including reviewing QA scores, optimizing their performance and discussing professional development.
• Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
• Collaborate with cross-functional teams, including quality, compliance, training and development, and operations, to support sales initiatives and drive business objectives.
• Ensure compliance with all applicable regulations to maintain the integrity of sales practices and uphold ethical standards.
• Stay informed about changes in call center regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.

• 5+ years as a lead sales representative or similar role, ideally in a verification or customer service remote call center environment
• Strong written and verbal communication skills with the ability to manage and motivate a remote team.
• Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
• Detail-oriented with strong performance analysis skills
• Excellent organizational skills for managing multiple tasks and deadlines
• Self-starter who thrives both independently and in a team
• Team player with a big-picture mindset
• Proactive problem-solver who takes ownership and calculated risks
• Experience with Google Docs or Microsoft Office.

• Competitive salary + semi-annual bonus
• Unlimited PTO – take a break when you need it!
• Industry leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested day 1
• Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Career growth – we enjoy promoting from within!
• #LI-TM1

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To learn more, visit us Here.

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 

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Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.