The Experience Lab Intern (Onsite, Greater Nashville Area)

Main areas of focus: Customer service, Event support, Administration

Location: Onsite at The Experience Lab in Franklin, TN

Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

Term: February 25, 2025 - May 27, 2025, requiring 20 hours per week, Tuesdays - Thursdays and Sundays.

JOB HIGHLIGHT

Help bring our Experience Lab to life! You'll support daily operations, assist guests, and contribute to a fast-paced, collaborative environment.

JOB SUMMARY

As an Experience Lab Intern, you'll play an integral role within our Marketing and Growth team, ensuring the smooth daily operation of our Experience Lab and providing exceptional support to our guests. You'll be the go-to person for visitors, assisting with wayfinding, answering questions, and ensuring a positive and engaging experience. You'll also maintain the Lab's interactive exhibits, manage supplies, and help with administrative tasks. You'll report to the Supporter Experience Senior Associate and work closely with the team to support various initiatives, contributing to a collaborative and fast-paced environment.

YOU’LL BE RESPONSIBLE FOR…

●     Being a welcoming face of the Experience Lab, providing exceptional support to guests

●     Helping manage changing priorities and assisting in ad-hoc projects with the team

●     Assisting guests with our Virtual Reality station, helping them get set up and comfortable with the VR technology

●     Supporting the daily operations of the Experience Lab, including opening and closing procedures

●     Maintaining the Lab's interactive exhibits and physical space, keeping it looking its best

●     Managing Lab supplies, including snacks and drinks for the team, ensuring everything is well-stocked and organized

●     Providing administrative support to the Experience Lab team, including shipping, receiving, and organizing storage spaces

●     Contributing to a collaborative and fast-paced team environment

YOU MUST HAVE…

●     A passion for customer service, problem-solving, and building meaningful relationships

●     The ability to work effectively as part of a team in a dynamic environment

●     Demonstrated initiative and a willingness to seek guidance when needed

●     Exceptional interpersonal, oral, and written communication skills

●     The ability to work on the weekends

AN ADDED PLUS IF YOU HAVE…

●     Experience working with people

●     Proficiency in working with Mac products and Google applications

YOU’LL BE SUCCESSFUL IF…

You’re prepared with poise

From curious supporters, some of our most valuable donors, and the world’s most generous brands, you handle interactions with discretion and calm. You take your role seriously, knowing that someone’s experience with charity: water can start -- or end -- with you.

You were born a people person

You enjoy interacting with people. You’re welcoming and more than willing to help someone find their way around charity: water. You always put our supporters first and take pride in providing excellent customer service.

You have a flexible team ethos

You need to be able to work on the weekends with a positive drive. You are a self-starter and take initiative on any projects assigned. You are not afraid to admit mistakes and fix what you can right away.

You get things done.

You follow through on every request, no matter how big or small, with attention to detail. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you let your supervisor know.

You’re a quick responder

You like special projects and learning new things. The problem we’re trying to solve as an organization is dynamic, and each day brings fresh and exciting challenges. You can react quickly and efficiently when called upon to change direction. You are eager to learn and happy to turn your hand to anything and enjoy variety.

TEAM OVERVIEW

The Marketing & Growth team is a deeply passionate, incredibly thoughtful, and highly skilled group of storytellers, marketers, managers, and makers. Through our Brand & Content, Marketing & Communications, Supporter Experience, Growth and Experience Lab teams, we create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

HIRING TIMELINE

This role was posted on February 13, 2025 and is estimated to remain open for 90 days

SALARY RANGE

This is a nonexempt role with a range of $7.25 - $10 an hour.