Customer Service Representative I - Floral

Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Pre-tax commuter benefits and onsite parking.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

Schedule

Start time is flexible - 6:30am or 7am.

The Role

The Floral Customer Service Representative provides essential administrative support to Account Managers, focusing on customer service, data management, and sales support activities. This role is essential to the success of the floral department by assisting with entering orders and administrative tasks. The individual will develop skills in product allocation, customer interaction, and data-driven decision-making while ensuring accurate order entry and handling customer requests. Regular inspections of warehouse floral products are required, and the role includes assisting in creating marketing materials and participating in customer meetings to enhance career growth. In addition this person will take customer calls and present the Charlie’s Produce standard of quality care that our reputation is built on. Regular attendance and punctuality are essential to the success of this role, ensuring seamless workflow, customer satisfaction, and overall team success.

The right candidate will be able to work well together in a team setting for tasks like order allocations, but be also be able to work independently and be self driven. The floral department works with a primary customer base of retail grocer’s and this person should be comfortable in conversing with these types of customers. This is a corporate role and the person who fills it should be comfortable working with teams nationally and not exclusive to the Seattle market. Charlie’s Produce is a continuously developing business and we look for people who want to grow within our company long term.

Essential Responsibilities Include, but Not Limited To

• Provide administrative support to Account Managers.
• Timely and accurate entry of floral customer orders.
• Take and manage customer orders through phone and email. 
• Handle and process customer credit requests, including coordinating and facilitating product pickups as required.
• Create stock transfers to other divisions.
• Staying abreast of market conditions and maintaining favorable relationships with customers and coworkers.
• Conduct regular inspections of floral products housed in warehouse facilities.

Required Skills and Experience

• Minimum 6 months Customer Service Representative or Data Entry experience.
• Proficient in Microsoft Office products.
• The ability to display a profound emotional intelligence and adaptability.
• Excellent written and verbal communication skills.
• Outstanding organizational skills – capable of handling many tasks at once while maintaining a strong attention to detail.
• Ability to multitask in a high-pressure environment while maintaining a high level of productivity, organization, and communication tasks.
• The ability to work a flexible schedule with minimal overtime when needed– this could include early mornings, weekends, and additional hours when needed.

Preferred Skills and Experience

• 6 months wholesale or grocery retail Floral industry experience preferred.
• 6,000 – 10,000 KPH preferred.
• Floral experience preferred.
• Experience with warehousing and purchasing preferred.
• Experience with Tableau and AS400 systems preferred.
• Understanding of floral terminology and trade standards preferred.

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com) 

Charlie's Produce is an Equal Opportunity Employer.

Recruiters - DO NOT CONTACT!

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!