Registered Nurse Caseload Coverage Specialist

CircleLink Health is seeking passionate, tech-savvy registered nurses to work remotely and serve patients enrolled in Medicare’s Chronic Care Management Program. 

In this part-time role (20-25 hours per week), the Remote RN Caseload Coverage Specialist will manage their own small caseload of patients at the start of each month and assist fellow nurses with their caseloads during the latter half of the month in an effort to consistently exceed our company-wide goal of serving 95% of our patient population. 

• Utilize our specialized care management software to call Medicare patients with 2 or more chronic conditions (Diabetes, CHF, Chronic Pain, COPD, etc.) on a monthly basis.
• Promote positive patient health outcomes and ensure continuity of care by managing patient contact in cases where patient’s primary nurses are unavailable.
• Build and maintain rapport with patients to help coach them to improved health through SMART goals and education on self-management strategies.
• Implement and improve the Plan of Care by updating medications, appointments due, biometrics, symptoms, and interventions made.
• Connect patients with community resources as needed, including transportation, personal care needs, prescription/DME assistance, social services, etc.
• Conduct Transitional Care Management activities for high-risk patients discharged from the hospital and the ER to reduce unnecessary readmissions.
• Close care gaps by encouraging and assisting with preventive care measures, i.e., annual well visits, vaccines, cancer screens, follow-up/specialist appointments, etc.
• Provide flexible support to fellow nurses by assisting with their caseloads during the second half of the month.

Requirements:

• Fluent in English.
• Spanish-speaking is a plus! 
• Self-directed, able to work independently with little supervision while meeting performance metrics.
• Flexible, adaptable, and available to provide immediate assistance nurse peers throughout the month
• Thrive in a dynamic setting, embracing the unique and varied experiences that come with each workday, where no two days are the same.
• Willingness to take on additional tasks and responsibilities as needed to support the team.
• Passion for nursing and improving patient outcomes.
• Good with technology and eager to learn and use new software.
• Excellent organizational and time management skills.
• Strong communication and telephonic skills.
• Strong critical thinking and problem-solving skills.

Education and Experience:

• Current COMPACT nursing license
• Proficiency with electronic health records and web-based applications.
• 3+ years' experience as a Registered Nurse.

Preferred Education and Experience, but not required:

• Case Management or Chronic Disease Management experience.
• Certified Diabetes Educator.
• Experience with Motivational Interviewing or other behavior change communication techniques.

Scheduling and Other Requirements:

• RN needs a STRONG internet-connected computer.
• Minimum of 20-25 hours of availability per week required.
• Ability to manage a small caseload at the beginning of each month.
• Open availability during the second half of the month to assist fellow nurses.
• You will commit to your own schedule using our software.
• Work must be completed on weekdays between 9am-6pm EST.
• This is a 1099 contract position with no end date. Care coaches are responsible for their own taxes and insurance.

Compensation:

Care Coaches can earn up to $45.00 per hour. Compensation is paid at the rate of $15.00 per initial Clinical Encounter per patient per month. A clinical encounter occurs after two criteria are met: a patient has a successful clinical call and the patient has 20 minutes or more of time in their chart timer.

Ex: If in one hour you called and spoke with 3 patients and spent 20 minutes with each of them, your pay for that hour would be $45.00 per hour ($15.00/pt reached x 3)

Ex: If in one hour you called and spoke with 2 patients and spent 30 minutes with each of them, your pay for that hour would be $30.00 ($15.00/pt reached x 2).

Pay Timing:

Monthly via direct deposit, 40 days after the last day of the month of service. This is due to the time it takes Medicare to process reimbursements, but your monthly pay is guaranteed after the month is over.

About CircleLink Health:

CircleLink Health is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic and post-acute complications. We’re building a world-class Care Management platform to enable providers while accelerating the shift to preventative care instead of status quo reactive care.