Assistant Director, Transitional Age Youth System of Care (0922 Manager I)

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

• Application Opening: December 27, 2024
• Application Deadline: Application filing will close on or after January 10, 2025.
• Salary: $131,924 - $168,454 Annually (Range A)
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-0922-150390

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

Under the direction of and reporting to the Director of the Transitional Age Youth System of Care (TAY SOC), the Assistant Director is responsible for managing the clinical infrastructure and implementation of initiatives to ensure that the clinical operations, practices, policies, and quality improvement goals across the TAY SOC are met. The Assistant Director oversees key functions, including clinical operations, quality assurance, utilization management, the transition of Electronic Health Records (EHR), and the implementation of Epic. 

The Assistant Director, Transitional Age Youth System of Care (0922 Manager I) performs the following essential job functions:

• Manages the clinical operations for the TAY System of Care; ensures the implementation and tracking of operational policies and changes, including the transition from Avatar to Epic, CalAIM (e.g., clinical documentation, LOE, PURQC), managed care plans, utilization management, BHS regulatory compliance, and contracted programs as part of ongoing development of TAY System of Care clinical infrastructure
• Serves as Epic lead for the TAY system, ensuring adherence to the BHS operational guide across all BHS programs in Epic and Carelink, with a focus on centralized referral access and workflows; triages, troubleshoots, and addresses clinical operational process issues and technical needs related to Epic including charge reconciliation errors, level of effort, billing and CPT codes; serves as TAY-SME for BHS Clinical Operations Guide
• Provides clinical consultation, training, mentoring, coaching, and other technical assistance to providers across the TAY specialty and non-specialty service continuum, as well as offering consultation to various systems serving transitional age youth with behavioral health needs; supports the Director in strengthening new capacity-building initiatives for providers
• Ensures the TAY Linkage Hub operates in alignment as a Representative of Office of Coordinated Care (R-OCC); collaborates closely at a systems level to coordinate and ensure effective linkage, consultation, and care coordination with the TAY System of Care, Office of Coordinated Care (OCC), and all systems serving Transitional Age Youth, including service delivery partners such as the criminal justice system, BHS Children Youth and Families (CYF) System of Care, BHS Adult/Older Adult (AOA) System of Care, primary care, the Human Services Agency, and the Department of Homelessness and Supportive Housing
• Manages and troubleshoots clinical system issues when triaging and navigating complex behavioral health client referrals across TAY serving systems and diverse service delivery partners
• Reviews and manages complex/high acuity case requests or submissions including facilitation of targeted case conferencing, or redirection to appropriate system’s risk level meetings, or navigating linkage pathways within and/or outside of BHS system
• Supervises and provides clinical supervision, including coaching, monitoring performance, and conducting annual performance evaluations
• Facilitates TAY System Care Coordination (TSCC) meetings with clinical program representatives and system partners to address system barriers and support coordination of care and resource connections across programs
• Manages all quality improvement efforts by assisting in the evaluation of procedures, maintaining organized statistical records, monitoring services/deliverables, reviewing system data with TAY SOC leadership, identifying issues, and proposing new, relevant procedures to the TAY Director
• Fosters collaboration and coordination among sub-units including various sections of Behavioral Health Services such as IT/Electronic Health Records, Billing/Medi-Cal Revenue Optimization, Compliance, Quality Management, BOCC, Contracts, and Facilities/Operations; participates in the coordination and planning of service delivery systems, problem-solving, and policy development of assigned modalities of care within the System of Care
• Participates in and implements various racial equity initiatives that enhance our system of care, including Culturally Congruent efforts and/or other activities in alignment with the BHS and TAY SOC racial equity plan and objectives

The Assistant Director, Transitional Age Youth System of Care (0922 Manager I) may perform other duties as assigned/required.

Required Minimum Qualifications

1. License: Possession of a valid license issued by the California Board of Behavioral Sciences (BBS) as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), OR Licensed Professional Clinical Counselor (LPCC); AND
2. Experience: Three (3) years of professional experience overseeing, monitoring, coordinating, and/or managing a program providing behavioral health services.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Three (3) years of direct experience serving underserved Transitional Age Youth populations 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training and Experience (T&E) Evaluation (Weight: 100%):
Candidates that meet the minimum qualifications will be invited to participate in a Training and Experience evaluation that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of evidence-based practices, standardized methods, and procedures and techniques of clinical psychology including diagnosis, prevention, and treatment of psychological distress, mental disorders, and substance use disorders of individuals and groups, especially transitional age youth and those at risk of or experiencing homelessness, clinical skills in coordinating care, communications, and services tailored to effectively meet the needs of clients with behavioral health issues, clinical skills in triaging behavioral health client referrals across transitional age youth-serving systems, including client screening, assessment and intakes, provider consultation, information gathering, and troubleshooting complexities, skill in qualitative and quantitative data analysis, electronic health record systems, quality improvement models and tools, and utilization of adult learning theory and training methodologies, interpersonal and communication skills – accessible and easy to work with, strength-focused, and detail-oriented, ability to collaborate and build consensus with every section and units within the organization, across city agencies, hospitals, systems, and community partners, and ability to provide clinical supervision in a behavioral health setting and direct subordinates in performing diverse activities.

Candidates will be placed on the confidential eligible list in rank order according to their final score. 

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification:
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. We recommend using a personal email that you check regularly. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at [email protected] or (628) 271-6813. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.