HEAP LIAISON

The Home Energy Assistance Program (HEAP) is a federally funded block grant program, which provides funds to assist households in meeting their energy costs, energy crisis situations and energy-related home repair. The New York State Office of Temporary and Disability Assistance (NYSOTDA) charges the Human Resources Administration as the administrator of HEAP program throughout the City of New York. HEAP funded programs within HRA include Heatline, Infoline as well as several support positions in the Central Office for Processing and Management Information Services. Citywide programs are also funded in Department for the Aging (DFTA) and the Department of Youth and Community Development (DYCD).

Under the supervision of the Deputy Director. HEAP, with latitude for independent judgement, HEAP Liaison is responsible for the liaison activities of the Home Energy Assistance Program. This position is important to program operations to ensure continuity of service, management of expenditures, and support of daily operations. They are also responsible f r conducting reviews of HEAP case files to evaluate adherence to Federal and State regulations for program audits and supervise fiel1d staff.

The Home Energy Assistance Program (HEAP), is recruiting for one (1) Community Coordinator, to function as HEAP Liaison, who will:

- Maintain liaison with outside agencies, both public and private including community- based
organizations and New York City HEAP participating agencies (Heatline, Utility Assistance
Program, Infoline, MIS, DFTA, and DYCD) to facilitate and expand the coordination of efforts,
to ensure the provision of services.

- Work closely with other city agencies regarding their outreach efforts to identify educate and
refer New York City residents that are potentially eligible for HEAP.

- Review and investigates all correspondence and service complaints received through the
Mayor's Office, 311, Office of Constituent and Community Affairs. Resolve issues related to
the application and recertification process. Prepares responses to correspondence for signoff.
Review and certifie all component application types for the HEAP program.

- Communicate and interpret HEAP policies and program requirements to the community
though training and other forums.

- Provide overall management and support to HEAP operations. Work with the Director, HEAP to
develop and initiate special projects to supplement needed service.

- Recommend procedures for the implementation of new initiatives which target vulnerable and
hard to reach community applicants and provide effective service to the community.


Hours/Shift:
8:30AM – 5:30PM

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.