IT Automation and Monitoring Engineer

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The NYPD strives to foster a safe and fair city by incorporating Neighborhood Policing into all facets of Department operations, and solve the problems that create crime and disorder through an interdependent relationship between the people and its police, and by pioneering strategic innovation.

The Life-Safety Systems Division is responsible for enhancing and preserving the mission critical communications, continuity and support of the PSAC (Public Safety Answering Center) Radio Dispatch Consoles, Radio Infrastructure, NG911 and GIS CAD platforms.

This class of positions encompasses professional and responsible highly technical responsibilities unique to the design, monitoring and maintenance of complex mission critical solutions and enterprise infrastructure related to Land Mobile Radio (LMR), Wireless Broadband, Radio Infrastructure Alarm Monitoring and Geographic Information Systems (GIS). Under administrative direction of an agency Manager, with broad latitude of independent actions or decision, serves in a critical role in the design and implementation of infrastructure monitoring or automation tools. All personnel perform related work and may supervise employees.

-Analyzes, designs, implements, maintains, and supports IT automation and monitoring solutions for enterprise infrastructure systems and platforms related to LMR, Wireless Broadband and GIS.
-Develops and maintains standards and guidelines for implementing IT automation and monitoring related to LMR, Wireless Broadband and GIS.
-Oversees configuring and Quality Assurance (QA)/ Quality Control (QC) of IT automation and monitoring tools at an enterprise level, including the analysis, selection and deployment of emerging technologies.
-Monitors industry developments; liaises with vendors regarding new products and technologies. Ensures compliance with agency standards. Proposes updates to agency standards in line with industry advancements.
-Assist with data analysis from an automated Extract, Transform, and Load (ETL) Program to support the map based systems. Maintain and update the automation of the Extract, Transform, and Load (ETL) Program as needed.
-Oversees Event Management, Release Management, Change Management development and processes related to LMR, Wireless Broadband and GIS.
-Oversees major tool implementations and/or upgrades, including continued support, documentation and training.
-Recommends hardware, software and server requirements to implement building the monitoring or automation tool’s environment.
-Collaborates with relevant partners to fully understand automation and monitoring requirements. Assists in defining and implementing Service Level Agreements (SLAs).
-Collaborates with team leads to produce outage reports and ensure proper automated notifications are distributed when outages occur or when there is a change in the production environment.


WORK LOCATION:

1 Police Plaza, New York, NY 10038


ADDITIONAL INFORMATION:

Alarming and Monitoring of Form-C SCADA and SNMP Protocols

In compliance with Federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

IT AUTOMATION AND MONITORING E - 95712

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.