Level 1 IT Helpdesk Specialist

We are seeking a skilled and customer-focused help desk administrator to join our IT support team. The ideal candidate will have hands-on experience in a Windows Server Environment, Windows 11 support and administration, TCP/IP network security fundamentals, and device management. This role requires troubleshooting complex technical issues, managing system administration tasks, and supporting end-users in a dynamic business environment.

Responsibilities:
- Provide Level I support for end-user issues, including Windows 11, software applications, networking, multi factor authentication methods, and hardware troubleshooting.
- Administer and support Windows Server Environments, Active Directory, including user accounts, group policies, and security configurations.
- Manage and troubleshoot network security and firewall configurations to ensure a secure IT infrastructure.
- Support and maintain TCP/IP networks, including DHCP, DNS, and VPN configurations.
- Configure and manage mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions.
- Administer Microsoft Azure cloud environments, ensuring security and compliance best practices.
- Manage and maintain Office 365 tenants, including Exchange Online, Teams, SharePoint, and OneDrive.
- Oversee inventory management for IT assets, ensuring accurate tracking and procurement planning.
- Support wireless networks, including troubleshooting connectivity issues and configuring access points.
- Deploy and maintain desktop systems, including imaging and software installations.
- Administer help desk ticketing systems by managing, prioritizing, and resolving technical requests efficiently.
- Support printers and multi-function devices, ensuring connectivity and maintenance.
- Maintain and support SharePoint and intranet environments for internal collaboration.
- Document technical solutions and procedures for internal knowledge bases.
- Provide end-user training and support as needed.
- Collaborate with other team members on projects and infrastructure improvements.
- VOIP phone system administration
- Provide support to other units with evening and weekend coverage responsibilities as assigned by the Director of Information Technology.
- Staff and Body Borough President and Deputy Borough President as needed.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.