Systems Support Specialist

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 

The Impact You’ll Have

The Systems Support Specialist is responsible for configuring and deploying,  maintaining and supporting software solutions within our technology  environment. They will collaborate with cross-functional teams to ensure success in 

onboarding, setup, and maintenance of various systems. This role involves overseeing property management software, managing project timelines, and providing technical support. 

• Set up, configure, maintain and become an SME on the following systems: 
• Microsoft technologies including O365 administration  
• Hardware Procurement 
• Hotel PMS systems (Apaleo) 
• Channel manager and GDS connections (Siteminder) 
• Guest journey and comms (HubSpot) 
• Pre-check (Autohost) 
• Internet booking engine (Detco) 
• Revenue solutions (Flyr) 
• Housekeeping (Breezeway) 
• OTA configuration (Booking.com, Airbnb, Expedia) 
• Credit card processing (Adyen) 

• Provide ongoing support and troubleshooting for all systems, own user adds, moves and changes, and conduct software audits in alignment with the appropriate cadence
• Project manage, sequence, troubleshoot and support issues with all systems listed above utilizing a creative problem-solving mindset across concurrent property set-ups and existing properties 
• Systems Onboarding and Training: Lead the onboarding process for site and unit build with other departments 
• Quality Assurance: Troubleshoot and resolve any technical issues during implementation
• Documentation: Maintain and create detailed documentation of configurations, processes and best practices as well as user guides and training materials
• Collaboration: Work closely with cross-functional teams (development, support, sales) to align project goals, communicating effectively with all clients and internal/external stakeholders
• Continuous Improvement: Identify opportunities for process improvement and efficiency
• Additional duties and responsibilities, as assigned

• Comfort with navigating and learning new systems. 
• Experience with configuring systems
• Excellent independent problem-solving skills and attention to detail. 
• Prior experience with any of the software including O365, Apaleo, Hubspot and Breezeway 
• Prior experience with hotel, multi-family or property management software is preferred. 
• Prior experience with hospitality software systems  
• Excellent organizational skills and the ability to work on multiple projects concurrently. 
• Proven experience in software implementation, configuration, or project management. 
• Excellent communication and interpersonal abilities. 
• You embody our Community Norms. You Own It. You Make It Better. You Treat People Right.

Our benefits & perks

Competitive Pay and Generous Stock Options  

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program 

Unlimited PTO to allow time for you to recharge  

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!