Pension Loans Representative

About the New York City Police Pension Fund
The New York City Police Pension Fund (NYCPPF or the “Fund”) is dedicated to providing superior service to its 33,000 active members and 53,000 retired members of the New York City Police Department (NYPD). We remain committed to providing courteous, professional service by providing customized attention throughout our lifelong partnership with the uniformed staff of the NYPD and their families. We are looking for individuals with passion, dedication and commitment to excellence and innovation who are interested in adding to our dynamic and collaborative work environment. Please visit us at http://www.nyc.gov/nycppf to learn more.

Job Description
The Pension Loans unit is responsible for processing all loan applications and adjustments.

Under the direction of the Director and Deputy Director of Pension Loans, this candidate will be responsible for performing the duties and responsibilities described below, but not limited to, the following:
- Provide members with Comprehensive Officer Pension System (COPS) generated loan statements to indicate available loan amounts and repayment schedule;
- Initiate loan payments and arrears payments when applicable utilizing a computer database;
- Calculate outstanding loan information;
- Log daily pension and deferred compensation loan applications into database;
- Respond to written and telephone inquiries promptly and courteously, and refer inquiries to appropriate parties/follows up when necessary;
- Respond to in-person inquiries accurately in a courteous and prompt manner and when appropriate, refer inquiries to other members of the agency, including all pertinent information;
- Work on special projects as designated by supervisor of division.

Work Location: 233 Broadway, New York, NY 10279

Shift: 10:00 AM – 6:00 PM

HOW TO APPLY
CITY EMPLOYEES: Go to Employee Self Service (ESS) at http://www.nyc.gov/ess and search for Job ID#: 691846
ALL OTHER APPLICANTS: Go to https://cityjobs.nyc.gov and search for Job ID#: 691846

Candidates must be permanent or on viable civil service list in the Customer Information Representative title to be considered for this position.

Salary: The hiring rate being offered for this position is $42,108. If you possess the preferred skills above, consideration will be given to offer you a maximum annual salary of no more than $45,409. The salary is non-negotiable.

Additional Information

NOTE: This is a full-time on-site position. The incumbent will be required to report to the office on a regular basis.

A career with the New York City government provides employees with a comprehensive benefits package. As a City employee, you and your family will have access to a range of benefits that are designed to make your City career very rewarding including a Pension Plan with the New York City Employee’s Retirement System that offers health insurance benefits upon retirement. Please speak with your Human Resources Representative to learn more.

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.