Service Manager

The Service Manager will oversee the administrative support functions within the borough office, including but not limited to Application Processing, Certificate of Occupancy/Application Sign-Off, Cashier, Records Processing, Plan Examination appointment scheduling, DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any other relevant databases.

The Service Manager will report to the Borough Director and support the Chief Plan Examiner (CPE) by performing the following functions:
- Implementing borough program goals as interpreted by the Associate Commissioner of Borough Operations and Senior Leadership. Articulating these goals to staff and ensuring that staff adheres to these goals.
- Communicating potential issues in a timely manner to the Borough Director.
- Identifying areas of improvement and assisting in the development of recommendations for improvement and requirements for implementation of changes.
- Providing supervision of area’s supervisors.
- Ensuring cross training in all operations areas and identifying training needs for staff.
- Providing immediate and hands-on customer service.
- Intervening on behalf of staff to handle difficult customer service inquiries.
- Identifying staffing needs and evaluations unit’s work progress through review of daily and other routine reports.
- Managing unit’s administrative resources and allocation in response to service level needs.
- Preparing and utilizing analytical reports.
- Assisting in coordination of implementation efforts for his/her units.
- Providing high level administrative support for Borough Director, Chief Plan Examiner, Borough Commissioner's Office, and Associate Commissioner of Borough Operations on an as needed basis.
- Perform data entry transactions which includes DOBNOW, Application Processing in Business Information System (BIS), SharePoint and any relevant databases.

The Department has Borough Operations units in all 5 boroughs. Unit assignment and work location are based on operational need. Transfers may occur at any time with sufficient notice.

Civil Service Status:
Only permanent Administrative Community Relations Specialists, applicants who are reachable on the Administrative Community Relations Specialist open competitive list, and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York

To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

REMOTE WORK:
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.