Call Center Representative

🚀 Join the City Wide Team – Where Opportunity Meets Excitement! 🚀

Are you ready to supercharge your career in sales, lead generation, and social media? Do you thrive in a fast-paced, competitive environment with unlimited earning potential? If you’re someone who loves setting the stage for sales opportunities and enjoys a base salary plus commissions, then City Wide wants YOU to join our dynamic team!

Why City Wide?
At City Wide Facility Solutions, we’re not just a building maintenance company – we’re a leader in the industry, with over 90 locations across the U.S. and Canada, delivering top-tier solutions to our clients’ toughest challenges. Our mission? To create a ripple effect of positive impact in the communities we serve.

What’s in it for YOU?

• Competitive base salary + unlimited commission potential
• A fun, inclusive work environment that celebrates success and teamwork
• Growth opportunities with a fast-growing company that fosters professional development
• The chance to be part of a top-tier team where innovation, hustle, and accountability are at the heart of everything we do

What We Stand For
Our core values—Customer Service, Reputation, Hustle, Growth, Relentless Determination, and Retention—drive our mission to build lasting customer relationships, continuously improve, and achieve unparalleled success. We are all about performance, collaboration, and making things happen.

Are you ready to take your career to the next level while making a real difference? If you’re driven, passionate, and looking for a career that rewards you for your hard work, apply now and let's make an impact together! 🌟

City Wide – Where Your Career Gets a Boost, and Your Success is Celebrated!

The primary responsibility of the Call Center Representative is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify prospects, and schedule appointments for our sales team.

What you will do...

• Find and research businesses that would benefit from City Wide's services.
• Make a combination of 50-100 of sales calls and e-mails per day to prospective clients.
• Schedule qualified appointments for City Wide’s outside sales team.
• Manage and update the Customer Relationship Management (CRM) database (Microsoft Dynamics), including – scheduled calls, updated client records, notes from each call, and appointments set.
• Prepare accurate reports on a daily, weekly or monthly basis as defined by management.
• Achieve or exceed monthly activity and lead generation metrics to achieve revenue targets as set by management
• Send all City Wide information requested by prospects along with thank you notes and follow-up letters whenever appropriate.
• Manage monthly email campaigns using our platform.
• Manage and engage social media campaigns using our platform.
• Other duties as necessary.
• Compensation based upon experience.
• Training program and potential career progression into outside sales.

Requirement:

• High school diploma, college degree preferred but not necessary.
• 1-2 years B2B outbound call center or equivalent experience prospecting and/or cold calling highly desirable.
• Highly organized, able to follow a systematic method and sales process.
• Customer service-oriented and highly effective communication skills.
• Detailed oriented and must be able to work independently.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Prior experience using CRM systems

City Wide Facility Solutions offers a competitive compensation and benefits package.

City Wide Facility Solutions is a fast-growing company with 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We are entering our 61st year in business and continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.