Customer Care Representative

Our client is looking for Fluent English speakers to join the customer service team and be the friendly face that welcomes new customers to their sustainable luxury fashion brand!

In this role, your positivity, organization, and passion for sustainable fashion will shine as you manage key tasks in Customer Care, Logistics and General Administration.

This is a fantastic opportunity for you to use your expertise in customer service and logistics while making an impact in the world of sustainable fashion.

Logistics:

• Ensure smooth delivery of online orders by coordinating with logistics partners.
• Manage orders: booking, scheduling, and tracking deliveries.
• Oversee our try-on service: liaise with lenders and renters, schedule deliveries, and handle payments.
• Coordinate dry-cleaning logistics and communication.

Customer Care:

• Be the first point of contact via phone, email, WhatsApp, and Instagram.
• Respond to inquiries from lenders and renters, providing support and escalating issues when needed.
• Help with Instagram customer service: gather contact details, start WhatsApp groups, and send welcome messages.
• Manage Instagram engagement: follow/unfollow accounts to grow our community.
• ID Verification

General Administration:

• Assist with data entry, research, and general admin tasks.
• Product uploads and approval. 
• Support scheduling and other day-to-day activities to keep things running smoothly. 

Core Competencies: 

• Excellent Communication Skills: Strong verbal and written English skills with the ability to adapt messaging based on customer needs and scenarios.
• Multitasking & Time Management: Ability to manage multiple customer conversations and operational tasks simultaneously.
• Customer-Centric Mindset: Provide a positive, solution-oriented customer experience with professionalism, patience, and empathy.
• Proactive Problem-Solving: Think on your feet and resolve issues independently.
• Organizational Skills & Attention to Detail: Keeping track of logistics, customer interactions, and admin tasks accurately.
• Time Management: Effectively prioritizing tasks and managing workload in a fast-paced environment.
• Resilience & Adaptability: Staying composed under pressure and adjusting to changing priorities.
• Digital & Social Media Skills: Comfortable managing customer interactions via WhatsApp, Instagram, and email.

• Fluent in English (both spoken and written).
• Must be a university graduate (minimum bachelor’s degree).
• Proven experience in customer service or similar roles is a plus.
• Excellent communication skills to engage with customers professionally and courteously.
• Ability to handle customer inquiries effectively, offering solutions and maintaining high satisfaction.
• Strong problem-solving skills, with a focus on delivering prompt and accurate resolutions.
• Ability to manage multiple tasks simultaneously and stay organized in a fast-paced environment.
• Comfortable with using computers and customer service management tools.
• Willingness to work flexible hours.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Reliable internet connection and a suitable workspace to perform job duties effectively.