Global Head of Select Success

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Why You’ll Love This Opportunity as Global Head of Select Success at Civica 

Civica has embarked on a Go-To-Market transformation to build a best-in-class customer organisation. Our new Select customer offering is a key part of this evolution.

As the Global Head of Select Success will lead a team of Customer Success Managers and design, create, lead and scale a world-class customer success organisation, focused on driving exceptional customer experiences, measurable business outcomes, and long-term customer retention and expansion.

What you will do to be successful in this role:

You will be an experienced leader from a SaaS environment, with significant experience leading enterprise-focused teams at a global scale. You will have experience in the following areas:

• Customer success strategy
• Creation of new success offerings
• Customer advocacy and relationship management
• Revenue growth and expansion
• Team building and development

We Want You to Bring Your Whole Self to Work 

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.  

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.  

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.