Collections Manager, Student Loans

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. 

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “Startup of the Year” by StartUp Boston, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.

What We Need:

The Collections Manager will develop and execute strategic collection initiatives to maximize repayment performance while ensuring compliance with regulatory standards. This role requires a highly analytical professional with experience in delinquency management, vendor oversight, and data-driven decision-making. The ideal candidate will leverage Title IV expertise and advanced analytical skills to optimize collection strategies and drive performance success.

• Strategic Collections Management: Develop and implement data-driven collection strategies to improve delinquency management and optimize recovery rates.
• Title IV Expertise: Leverage knowledge of Title IV schools regulations and best practices to enhance student loan and student account repayment performance.
• Performance Analysis & Reporting: Analyze portfolio performance, identify trends, and generate weekly reports with actionable insights. Ability to achieve key performance metrics for champion challenger environment for some clients. 
• Vendor Management: Oversee and manage multiple third-party collection vendors, ensuring adherence to contractual obligations and performance expectations.
• Metrics & Goal Achievement: Design collection strategies to meet and exceed client-defined key performance indicators (KPIs) and overall performance success goals.
• Process Optimization: Identify inefficiencies in current collections processes and implement enhancements to improve effectiveness and compliance.
• Cross-functional Collaboration: Work closely with internal teams in compliance, vendors, and clients to align collection efforts with company and partner objectives.
• Technology & Tools: Utilize advanced Excel, Microsoft programs, and data visualization tools to track, measure, and enhance collection performance.
• Regulatory Compliance: Ensure all collection strategies align with federal, state, and industry regulations, including FDCPA, CFPB, and Title IV guidelines.

• 3+ years of experience in collections management, with a proven track record in setting and executing strategic collection initiatives.
• Experience in the Title IV school space is highly preferred.
• Strong analytical skills with the ability to interpret complex data and develop actionable strategies.
• Demonstrated success in improving collection performance and meeting key metrics.
• Experience managing multiple collection vendors and optimizing their performance.
• Advanced proficiency in Excel, including pivot tables, VLOOKUP, and data analysis.
• Strong project management skills; PMP certification is a plus.
• Excellent communication and presentation skills, with the ability to provide detailed performance insights to senior management.
• Understanding collection compliance requirements, particularly in the student loan or financial services industry.

• Competitive cash and equity compensation 
• Health benefits (health, dental, & vision)
• 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.