OEM Account Manager

About Cloud Campaign

Cloud Campaign is a leading social media marketing platform. Our mission is to streamline and scale social media management for marketing agencies and software companies serving SMBs. We empower clients with tools that streamline operations while enhancing client relationships.

Recognized as one of BuiltIn’s Top Small Companies to Work For in Colorado (2022) and one of Will Reed’s Top 100 Early-Stage Companies to Work For (2023), we take pride in our culture of innovation, transparency, and teamwork.

Our Core Values:

✅ Balance over Burnout

✅ Default to Transparency

✅ Maintain a Learner's Mindset

✅ Provide an Amazing Experience

✅ One Team, One Mission

About the Role

As a Strategic and OEM Account Manager, you will be responsible for managing and growing our most complex and high-value customer accounts. You will support the sales team in closing OEM accounts and lead post-sale account management efforts. Your goal will be to drive adoption, retention, and revenue growth while ensuring exceptional customer experiences.

This role requires collaboration with cross-functional teams, including Sales, Product, and Engineering, to drive strategic initiatives and provide best-in-class customer support.

Key Responsibilities

Revenue Growth & Adoption

• Own and manage a portfolio of 
• Enterprise and OEM accounts.
• Drive Net Recurring Revenue (NRR) growth.
• Achieve renewal and expansion targets through proactive customer engagement.
• Accelerate customer activation to optimize time to value.
• Ensure continuous product usage by engaging all accounts at least monthly.
• Maintain a mutual strategic communication plan with each customer.
• Understand each client’s business goals and seamlessly integrate into their team.
• Keep HubSpot dashboards updated in real time.

 Customer Advocacy & Relationship Management

• Serve as a trusted advisor and advocate for customers within Cloud Campaign.
• Gather and relay customer feedback to internal teams to enhance product offerings.
• Represent the voice of the customer while communicating company responses externally.

What We’re Looking ForRequired Qualifications:

• 7+ years of experience in customer success, account management, or related fields with a proven track record of exceeding targets.
• Managed a book of business worth $4M+ with 120%+ year-over-year growth.
• Top performer in previous roles.
• Experience managing strategic and enterprise accounts and working with API integrations.
• Ability to travel to meet with clients as needed.
• Bachelor’s degree in Business, Management, or a related field.

Preferred Qualifications:

• Experience in social media marketing and digital agency operations.
• Background in startups and high-growth environments.
• Advanced technical skills in troubleshooting or software development.
• Relevant certifications in customer success management, CRM tools, or project management.

Why Join Cloud Campaign?

We are a rapidly growing company with a dynamic culture that values impact and ownership. As a team member, you will earn equity and have the opportunity to shape the future of the company.

Perks & Benefits:

✅ 100% employer-paid medical, dental, and vision insurance for employees & dependents

✅ FSA & Life Insurance coverage

✅ Unlimited PTO & Paid Parental Leave

✅ Stock Options – Share in our success

✅ Healthy Living Benefits & Technology Stipend

✅ Yearly Company Retreat & Monthly Fun Events

✅ Half-Day Fridays & Weekly Office Lunches

✅ Hybrid work environment from our Portland office

Join us and be part of a company that values innovation, teamwork, and customer success!

🚀 Apply today to help shape the future of social media marketing with Cloud Campaign!