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Network Security Engineer - job 2 of 3

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Singapore, or Kuala Lumpur, Malaysia

About the Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

What You'll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Network Security Engineer to join our team and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7. This will span the range of Cloudflare products from Magic Transit Infrastructure Protection, Argo Smart Routing, DDoS mitigation and Network Firewall, to using the Web Application firewall (WAF), Spectrum and Rate Limiting to help customers.

Serve as a trusted technical advisor for our enterprise customers, responding to and resolving inquiries and incidents related to network security and performance, while delivering timely, high-quality and personalized assistance.
Work directly with customers to diagnose, troubleshoot and resolve complex technical issues involving DDoS mitigation, firewall rules, SSL/TLS, network confirmation, and other security configurations.
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting
Work with Engineering and Product teams to improve products and tools

What We're Looking For

You have a minimum of 4 years experience working as a Network Security Engineer / Technical Support Engineer / Sr. Support Engineer supporting networking or web security products.
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, both written and verbal, fluent in English and preferably a second language like Mandarin, Hindi, Tamil, Korean or Japanese.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong understanding of network protocols, including TCP/IP, DNS, HTTP/S, and BGP, with a particular focus on anycast routing concepts and implementation, as well as tools such as iptables and looking glass.
Proven experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels, and performing packet capture analysis
Confident with command line and tools, including curl, dig, traceroute, openssl, git
Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS
You are competent writing scripts in Bash, Python, JavaScript or other scripting language
You have worked with PostgreSQL, MySQL, MS SQL, and other database servers
Bachelor’s degree in Computer Science, Cybersecurity, or a related field (or equivalent experience).
Relevant certifications such as CISSP, GCIA GCIH, GCFA, GCFE or equivalent.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Cloudflare Glassdoor Company Review

3.4

Cloudflare DE&I Review

4.4

CEO of Cloudflare

Matthew Prince

Approve of CEO

Average salary estimate

$105000 / YEARLY (est.)

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$90000K

$120000K

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What You Should Know About Network Security Engineer, Cloudflare

Are you ready to take your career to the next level as a Network Security Engineer with Cloudflare? At Cloudflare, we're dedicated to building a better Internet and protecting millions of websites for clients ranging from individual bloggers to Fortune 500 companies. In this hybrid role, you'll provide top-tier support to our customers, tackling complex technical issues and threats aimed at their infrastructures at OSI Layers 3, 4, and 7. Your expertise will be invaluable as you help diagnose and troubleshoot DDoS attacks, firewall configurations, and much more. With a strong focus on customer service, you'll become a trusted advisor, crafting personalized solutions to meet their unique challenges. Not only will you be on the front lines solving problems, but you'll also have the chance to contribute to our knowledge base and refine our processes alongside talented peers. In a rapidly changing environment, adaptability and a passion for learning are key, as you will be working directly with cutting-edge Cloudflare products. If you are experienced, empathetic, and ready to work in a collaborative team atmosphere, this role at Cloudflare is a perfect fit for you. With locations in Singapore and Kuala Lumpur, we welcome individuals who are excited to drive innovation and embrace a diverse and inclusive work culture. Join us, and let’s make the Internet a safer place together!

Frequently Asked Questions (FAQs) for Network Security Engineer Role at Cloudflare

What are the main responsibilities of a Network Security Engineer at Cloudflare?

As a Network Security Engineer at Cloudflare, your primary responsibilities include troubleshooting technical issues related to network security and performance, providing expert guidance on DDoS mitigation and firewall rules, and serving as a trusted advisor to enterprise customers. You'll work with various Cloudflare products, helping to diagnose incidents and improve security configurations.