Food Rescue Coordinator

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

- Radically Welcoming

- Guest-Centered

- Lead with Kindness

- Curiosity-Driven

- Always Improving

- Collaborative by Design

- Contagious Commitment

- One Team

Position Details

Position Type: Full-time, Regular, 40 hours/week

Overtime Status: Exempt

Reports To: Senior Manager of Food Partnerships

Direct Reports: none

Department: Food Rescue & Partnerships

Primary Location: Food Club & Opportunity Hub

Compensation & Benefits: $19 - $20 hourly

Summary

The Food Rescue Coordinator is accountable for monitoring volunteer systems that drive volunteer attendance, daily management and experience. This role will also be responsible for managing the Food Rescue Hero App and acting as primary dispatch and technical support for volunteers.

This role contributes to the efficient movement of inbound and outbound food through the warehouse. This position supports the daily operations of the Food Rescue & Partnerships team by working closely with the team to ensure the movement of food is safe, organized and documented. 

• Responsible for daily food rescue dispatch and volunteer monitoring via phone, email and Food Rescue Hero app, providing general troubleshooting and problem solving support with volunteers, pick ups, drop offs, and other issues as they arise. 
• Coordinate daily with the Food Club Team, Logistics and Food Rescue & Partnerships teams for the collection, processing and distribution of food.
• Rotate product and maintain inventory, FIFO, and proper food handling. 
• Ensure food is properly stored in a timely and food safe manner (training for this role includes ServSafe or other food handling certification).
• Assist in monitoring and validating timely and accurate data entry for all donated, rescued and purchased food. Help team prepare data for required weekly and quarterly reporting for Feeding America, annual tax receipts and ongoing updates within the Development team's CRM database. 
• Organize food to be shared with partner organizations, alongside the Food Rescue Specialist.

• General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.

• 1+ years of relevant experience required 
• High School Diploma required.  Some college preferred.; or in place of a degree, equivalent years of experience
• ServSafe Certification preferred, or willingness to obtain in onboarding
• Basic conversational Spanish proficiency desired

• Passionate about promoting healthy food access.
• Ability to prioritize member experience and manage multiple tasks independently.
• Working knowledge of food safety, FIFO procedures and safe food handling.
• Strong work ethic, interpersonal skills, and attention to detail.
• Familiarity in Google Workspace, and ability to use an Inventory and point of sale (POS) system preferred.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Ability to work effectively in collaboration with diverse groups of people.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

• Occasionally work in stationary position 
• Continuously move about work area 
• Frequently use hands/fingers to handle or feel
• Occasionally reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Continuously bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Occasionally operate computer and general office machines
• Frequently operate pallet jacks, cardboard baler
• Continuously ability to push, pull, and lift up to 50 pounds

• Access to consistent and reliable transportation.
• Evening hours Occasionally, on a pre-scheduled basis
• Weekend hours Occasionally, on a pre-scheduled basis

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.