Workplace Operations & Facilities Lead

The National Workplace Operations and Facilities team oversees the office spaces that inspire and support our productivity. This team helps create and maintain inspiring spaces and innovative services that bring Compass’ culture and values to life. The team builds and maintains all aspects of what keeps Compass’ workspaces operating seamlessly across multiple cities and regions globally. Operationally, the team focuses on improving customer experience, reducing cost to serve customers, and improving service levels in our offices.

As the Workplace Operations & Facilities lead, you will guide your region's efforts to ensure Compass’ offices are a great place to come to work and all of our customers have the hands-on support they need. The Workplace Operations/Facilities lead will oversee facilities services, amenities, maintenance, repair, and asset management across a small portfolio of buildings within a territory. This role will be responsible for managing the field relationship with third-party providers responsible for facilities related work, including related projects, and will maintain base building property manager relationships, acting as the representative on the lease for each building in the portfolio. 

Please note: this role is 100% in-office in Ardmore, PA.

At Compass You Will:

• Act as the single point of contact for both regional teams and vendors for a portfolio of approximately 20 offices.
• Develop a robust network of vendors of all trades who can service Compass facilities when needed; manage vendor service contracts and monitor provider performance.
• Oversee and manage post-lease and construction aspects of getting new offices set up and ready for open before the first day of business, including all lease, equipment, and service contracts.
• Schedule and manage periodic general preventative maintenance on the mechanical, electrical, HVAC, and plumbing systems.
• Act as the point of escalation for facility maintenance emergencies.
• Provide Coverage for WPFM during hiring, PTO, mat leaves, medical leaves, sabbaticals.
• Handle Tickets
• Manage Escalations
• Act as Coupa Delegate for order & invoice approvals.
• Maintain the team’s internal resources (meeting notes, manual, macros, ZD buckets, training materials).
• Act as point person for all Workplace Ops/Facilities tickets to help manage the queue and solve tier 1 and tier 2 issues.
• Provide administrative support during M&A projects and others.
• Provide Reporting for the team.
• Assist in the development and maintenance of the Workplace/Facilities budget & budget analysis.
• Oversee all property insurance claims and insurance claim-related work.
• Manage the approved project/CapEx budget as it relates to workplace operations and ensure vendor payment.
• Provide positive and prompt response to requests from the client and building tenants/occupants. Ensure that every office in your portfolio is poised to provide our customers with the best possible in-office experience. 
• Improve all processes, documentation, and system tools pertaining to building safety and security, partnering closely with third-party security providers and internal security personnel at other locations. 
• Enforce protocols pertaining to health and safety plans, building and employee handbook regulations, and office practices for all individuals onsite. 
• Establish badge access request, issuance, clearance level, maintenance, and auditing processes, including integration with HRIS functionality. 
• Own the development of fire safety / emergency response plans and documentation in compliance with all local, state, and federal codes. 
• Conduct physical inspections of the location, uphold rigorous standards of cleanliness and operational excellence, scheduling cleaning, maintenance, and repairs as needed. 

What We're Looking For:

• BA/BS degree or equivalent practical experience preferred. 
• 2-3 years of experience in facilities, workplace operations management, hospitality, corporate services, property management, or equivalent office management experience.
• Articulate,  polished communication skills, organization, and writing skills.
• Familiarity with lease operations language and execution.
• Working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution networks.
• Must be able to work independently or on a team.
• Proficiency in Zendesk.
• Must be able to perform a low level of physical tasks, such as conducting job site walkthroughs and office audit walks and moving and lifting supplies (up to 25 lb).
• Must be willing to travel 25%-30% of the time.