Events Community Manager
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The IT Nation Community Manager is responsible for ensuring that the IT Nation programs are properly aligned and delivered based on the partner’s business and success needs. This role works with cross functional teams to maintain relationships with partners and solution partners by acting as a community ambassador of the company
Essential Duties and Responsibilities:
- Provides support to the IT Nation team(s), with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Delivers IT Nation events and activities in alignment with the global strategic and tactical plan
- Builds and maintains strong relationships with partners, solution partners and MSPs, by growing
commitment and providing resources when needed - Point of contact for IT Nation members and event attendees, ensuring all requests are handled in a timely
manner according to the ConnectWise Partner Experience standards (W.I.S.E) - Hosts and presents at IT Nation Evolve Community Day events and other events as required
- Owns the on-site delivery of IT Nation Events according to the deliverables, culture and partner
experience guidelines of IT Nation - Works closely with the Marketing Events team to ensure that event execution plans meet program
deliverables and member expectations to meet budget requirements - Identifies, develops and owns areas of innovation and improvement for IT Nation programs, events and
community growth - Works closely with the IT Nation Program Managers to ensure facilitation and facilities needs are met
- Coordinates budget needs and manage delivery closely with IT Nation leadership
- Facilitates connection to appropriate resources for sales opportunities
- Provides guidance to clients on inquires about technical and business challenges they face
- Leads partners through IT Nation Evolve onboarding process, working closely with members of the
support team to ensure successful completion and meeting expectations
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to manage projects and processes independently with limited supervision
- Advanced knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business and partner
requirements - High level of business acumen, strong work ethic and a willingness to learn
- Ability to generate leads and close new sales opportunities
- Possesses strong analytical and problem-solving skills in order to resolve or coordinate the resolution of
complex business process problems in a logical manner - Project management and leadership skills required to drive resolution of issues across multiple company
departments - Ability to synthesize information from multiple sources to create and update programs
- Ability to build and foster relationships with partners and prospects
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 30-40% travel may be required (domestic and international)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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By
ConnectWise
As a company, our vision is to power a thriving IT ecosystem that transforms what’s possible for SMBs, and we do this by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of su...
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