Customer Success Sales Analyst Contractor

Who We Are

Open Up Resources is a publisher of high-quality open educational resources in core content areas, with a vision of providing teachers with the tools to engage students in liberating educational experiences.

Open Up Resources’ portfolio seeks to include the highest-quality, standards-aligned PK-12 curricula, with validation from respected third-party entities, evidence of efficacy, effective supports for multilingual learners, inclusive strategies for students with exceptionalities, embedded culturally relevant pedagogy, and professional learning that is inclusive and culturally considerate.

We are transforming instructional materials through our commitment to classroom equity. This intentional commitment infuses every program, partnership, and practice. Our desire is that Open Up Resources' curricula catalyzes equitable classroom norms, structures, practices, and policies in education and society.

The Role

Our Customer Success Sales Analyst works to support the New Business and Customer Success Sales Teams by the processing of product and service sales through quote creation, PO processing and customer support. The role will also support SalesForce reconciliation and organization with regards to accounts, leads and contacts. 

Key Responsibilities 

Sales Operations

• Support the Sales teams in drafting school district requested quotes.
• Liaise and support schools and the Fulfillment team regarding materials ordered. 
• Data entry and cleanup that allows for organized and precise sales and customer lists.

Customer Support

• Follow-up with school districts as materials are delivered and timely respond to inquiries.
• Keep clear and meticulous records of customer interactions in Salesforce.
• Provide customers with shipment status updates, as supplied by the Fulfillment team.
• Assists schools in understanding their packing slip to verify all products were received. 

Job Qualifications

• Experience within the K12 education market is preferred.
• Demonstrated experience with sales and service processes, customer billing, accounts receivable and vendor interactions required. 
• Demonstrated working knowledge of Salesforce required.
• At least 1 year of experience in a customer-facing support role required. 
• Incomparable people skills with ability to handle complicated situations with poise.
• Excellent interpersonal, verbal and written communication skills.
• Self-motivated with excellent problem-solving and analytical skills.
• Ability to efficiently multitask and prioritize appropriately in a fast paced environment.
• Proficient skills in Microsoft Office Suite, specifically in: Word, Excel, and PowerPoint as well as Google Suite.
• Ability to work independently.
• Detail-oriented and project management skills

Additional Details

• At Open Up Resources, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
• We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
• We are a virtual organization with headquarters in the California Bay Area. 
• This is a part-time, nonbenefited contracted annual position with the potential for full-time employment.