Portuguese Speaking IT Support Agent - Athens (Remote in Greece) - Entry Level

Join Patrique Mercier Recruitment in discovering a fantastic entry-level opportunity for a Portuguese Speaking IT Support Agent! This role is perfect for motivated individuals eager to kick-start their careers in the tech industry while working remotely from the beautiful surroundings of Greece.

As a Portuguese Speaking IT Support Agent, you will play an essential role in assisting clients with various IT-related issues. Your ability to communicate effectively in Portuguese will enable you to provide outstanding support and ensure customer satisfaction.

Whether you're just starting your career or looking for a new direction, this position offers comprehensive training and career growth potential within a leading tech firm.

Responsibilities

• Deliver exceptional IT support to Portuguese-speaking customers via phone, email, and chat.
• Diagnose and troubleshoot basic technical issues related to software and hardware.
• Document customer interactions and support resolutions for future reference.
• Assist in escalating complex issues to senior support staff as needed.
• Participate in team meetings and training sessions to enhance your skills.
• Stay updated on the latest technology trends and product information.

• Fluency in Portuguese and English, both written and spoken.
• No prior experience in IT support is necessary; a willingness to learn is essential.
• Strong problem-solving abilities and a keen desire to help others.
• Excellent communication skills and a customer-oriented mindset.
• Basic understanding of computer systems and software applications.
• Aptitude for learning new technologies quickly.
• Strong organizational skills and ability to manage time effectively.
• Ability to work independently while being part of a remote team.
• Valid work authorization for Greece required.
• Valid European Passport or ID.

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
• Many extras