Spanish Speaking Customer Support for Transportation Services - job 2 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Spanish Speaking Customer Support for Transportation Services to join our dynamic team. This role is pivotal in enhancing customer satisfaction and ensuring seamless communication between our clients and service providers. The ideal candidate will possess excellent communication skills in both English and Spanish, demonstrating a strong aptitude for problem-solving and a genuine passion for helping others. As a representative of our agency, you will be responsible for addressing customer inquiries, providing information about transportation services, and resolving any issues that may arise. Your ability to build rapport with clients and deliver exceptional service will be crucial in maintaining The House of Mercier’s reputation for excellence. If you are a motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service, we invite you to apply and become a part of our mission to connect talent with opportunity.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding transportation services.
• Respond promptly to customer inquiries via phone, email, and chat in both Spanish and English.
• Assist customers with booking, changes, and cancellations of transportation services.
• Resolve customer complaints and issues with a focus on customer satisfaction and service recovery.
• Maintain detailed records of customer interactions and transactions in the company’s CRM system.
• Collaborate with internal teams to improve customer experience and streamline operations.
• Stay updated on transportation services, policies, and procedures to provide accurate information to clients.

• Fluent in Spanish and English, both written and verbal.
• Previous experience in customer service, preferably in the transportation or travel industry.
• Strong communication and interpersonal skills to effectively address customer needs.
• Ability to problem-solve and think critically under pressure.
• Proficient in using CRM software and other customer support tools.
• Excellent organizational skills with a keen attention to detail.
• Ability to work flexible hours, including evenings and weekends if necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...