IT Support Engineer

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the role:

Reporting into the IT Support Team Lead, the IT Support Engineer will play a role in maintaining and enhancing our organization's technological infrastructure. This position requires a blend of technical expertise, problem-solving skills, and excellent communication abilities. You will be responsible for providing comprehensive IT support to our Paris offices, managing essential tools and systems, and ensuring smooth technological operations across the company.

• Provide technical assistance and support (levels 1 and 2) for computer systems, software, and hardware issues
• Manage the onboarding and offboarding process for employees
• Oversee and maintain key tools such as Gsuite, Jamf, Intune, Okta, Slack, and Zoom
• Handle laptop installation and maintenance
• Conduct network maintenance, including switch and access point installation
• Offer technical assistance for corporate events
• Uphold and promote IT best practices throughout the organization
• Manage storage and maintain adequate supplies
• Oversee budget and purchases, selecting appropriate devices for employees
• Contribute to the development of the corporate IT knowledge base
• Provide both on-site support for the Paris offices and remote assistance as needed

• 1-3 years of proven experience in IT support or a related technical field
• Strong communication skills with the ability to adapt to diverse audiences
• Proficiency in troubleshooting common hardware and software issues
• Expertise in user management, access control, Mobile Device Management (MDM), and familiarity with ticketing systems
• Comprehensive knowledge of Mac OS and Windows operating systems
• Understanding of computer networking concepts including DNS, DHCP, and TCP/IP
• Self-motivation, proactivity, and a commitment to staying current with technological advancements
• Capability to take ownership of projects and demonstrate key accomplishments
• Outstanding interpersonal skills and a strong service-oriented mindset
• Ability to work efficiently and independently in a dynamic start-up environment
• Advanced fluency in English and French

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.