Associate Program Manager - US REMOTE

The Impact of a Associate Program Manager at Coupa:

Reporting directly to the Senior Director of Governance, Risk, and Compliance (GRC), the Associate Program Manager is a pivotal role that combines operational leadership with project and program management support. This role will help organize the team, improve alignment, and maintain focus on key strategic and operational goals. It requires strong organizational skills, the ability to "herd cats," and a proactive approach to streamlining team workflows and communication.

The ideal candidate will thrive in a fast-paced, high-impact environment, demonstrating the flexibility to manage multiple priorities while supporting the team’s evolving needs. As the team becomes more mature, this role offers opportunities for expanded authority and leadership.

• Team Operations and Organization:
• Organize and maintain team data, Confluence pages, websites, and project documentation
• Develop and refine templates, workflows, and tools (e.g., Asana) to improve project efficiency and governance
• Establish standardized processes for tracking, documenting, and sharing key team information
• Program Management Support:
• Coordinate and support the execution of projects and programs, ensuring deadlines and milestones are met
• Lead select projects, taking ownership of their execution while coordinating with team members and stakeholders
• Monitor project performance, risks, and issues, escalating concerns as needed
• Alignment and Communication:
• Keep the team aligned with priorities and ensure updates are shared effectively across all members
• Act as a point of contact for cross-functional communication, fostering collaboration with IT, HR, and other departments
• Develop and manage a communications plan to share updates, performance metrics, and roadmap progress with stakeholders
• Roadmap and Performance Management:
• Maintain and update the team roadmap to ensure alignment with organizational goals
• Monitor team capacity and performance, reporting on metrics and progress to the Senior Director
• Create dashboards and reports to track goals, performance, and project milestones
• Process Improvement and Change Management:
• Identify inefficiencies in current team workflows and recommend solutions to streamline operations
• Help the team adapt to new tools, processes, or organizational changes, ensuring smooth transitions and adoption
• Documentation and Knowledge Sharing:
• Document processes, decisions, and learnings to ensure long-term knowledge retention
• Create and maintain resources to onboard new team members and enhance team knowledge-sharing

• Bachelor’s degree in business administration, project management, or a related field (or equivalent experience)
• 3+ years of experience in team operations, project/program management, or a similar role
• Proficiency in project management tools (e.g., Asana, Jira) and collaboration platforms (e.g., Confluence, Slack)
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Excellent written and verbal communication skills to drive alignment and transparency
• Experience developing reports and dashboards for performance tracking is a plus
• A proactive, problem-solving mindset with the ability to work independently and collaboratively

• Adaptability: Comfortable working in a dynamic, evolving environment
• Collaboration: Skilled at bringing diverse groups together and fostering alignment
• Attention to Detail: Ensures accuracy and thoroughness in documentation and reporting
• Initiative: Takes ownership of tasks and identifies opportunities for improvement
• Communication: Communicates clearly and effectively across diverse teams and levels

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