Customer Support Agent for the French Market (Substitution Leave)

Who We Are 

CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self. 

Our Client 

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Support Agent, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences." 

What’s your Mission? 

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. 
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. 
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. 
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions. 
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. 

Your Experience, Our Future 

• Excellent Communication: Fluent in French with exceptional grammar and spelling.  
• Strong English Proficiency: Fluency in both written and spoken English. 
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. 
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. 
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Your Benefits Package 

• Start Date: 17th of January
• Contract: Sick Leave Substitution (1-month) 
• Position: Customer Support Agent
• Hours: 39h/week
• Work Schedule: Monday to Friday from 9:00am to 6:00pm 
• Salary: €17,537.76 gross per year
• Holidays: Paid Bank Holidays + 1 Extra Day in Lieu 
• Work Model: Hybrid (4 days per month at the office)
• Training: 2 weeks of office based training, from Monday to Friday from 9:00am to 6:00pm
• Office Location: Barcelona (La Sagrera) 

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Well-being Support: Confidential counselling and resources. 
• Perks & Discounts: Exclusive offers and rewards. 
• Health Benefits: Discounted health insurance. 
• Skill Development: LinkedIn learning and certifications. 
• Referral Program: Bring a friend and get a referral bonus. 
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