Data Entry Customer Service Representative - job 2 of 3

At Reboot Staff, we’re all about igniting fresh ideas and revamping the way brands communicate with the world! Whether it’s crafting captivating marketing campaigns or driving public relations strategies that shine, we bring energy, passion, and a whole lot of fun to everything we do.

Company: Reboot Staff
Location: Philadelphia, PA
Salary: $16.50 –$22.00 hourly (commensurate with experience)
Benefits: Comprehensive benefits package including health insurance, retirement plans, paid time off, and professional development opportunities.

About the Role

Reboot Staff is seeking a detail-oriented and customer-focused Data Entry Customer Service Representative to join our team in Philadelphia, PA. This dual-function role combines accurate data management with exceptional customer service to ensure client satisfaction and operational efficiency.

Key Responsibilities

• Data Entry: Accurately input, update, and maintain client and business information in company databases.
• Customer Support: Address customer inquiries via phone, email, or in person, providing accurate and timely information.
• Problem Solving: Resolve client issues by identifying solutions or escalating to the appropriate department.
• Record Management: Organize and maintain files and records to ensure data accuracy and compliance.
• Order Processing: Assist with order placement, tracking, and follow-up to meet client expectations.
• Reporting: Generate reports on data and customer interactions as needed.

Qualifications

• High school diploma or equivalent
• Strong typing skills with attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced environment.

Benefits:

• Comprehensive health benefits package
• Paid vacation and holidays
• Opportunities for career growth and advancement
• Employee assistance program (EAP)
• Positive and supportive team environment