Lenovo Customer Care Executive - German Market

Do you know Lenovo?  The name of the global technology leader, advancing the future with innovative PCs, smart devices, and cloud solutions. Join an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide. If you’re fluent in German comfortable working in English, passionate about helping people, and up for a new challenge, this might be your perfect role.

What will you achieve?

As a Customer Care Executive, you’ll manage customer issues from start to finish, working with customers and internal teams to resolve claims promptly and professionally. This role centers on building strong relationships and understanding client needs, especially in escalated cases. Your goal is to deliver outstanding service and help us meet key performance targets.

What is your mission?

• Support Lenovo Customers: Handle incoming cases from VIP customers, primarily through email and in some situations making outbound calls may also be necessary.
• Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases.
• Be Empathetic: Connect with customers from all backgrounds, ensuring everyone feels heard and valued.
• Reliability: Ability to work within the set deadlines and comply with SLAs and get in touch with customer over the phone from time to time.
• Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.
• To be a Brand Ambassador: Be a Lenovo expert – sharing knowledge about their awesome products and reflecting Lenovo’s commitment to innovation and inclusivity.

What do we look for?

• Fluent German Language: You’re confident communicating in German language, both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Great Communication Skills: with a focus on customer interactions.
• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
• Skilled at managing complex situations: that involve multiple teams to keep customers satisfied.

• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Ability to stay calm: and handle high-pressure situations, especially with sensitive cases (like social media, executive escalations and legal cases).

• Location & Eligibility: Be eligible to work in Slovakia, office is in Bratislava.

What we offer

• Starting date: January 2025
• Contract Type: Permanent
• Working schedule: Full-Time (40 hours per week), 5 days per week
• Working hours: Monday - Friday from 9 am to 6 pm
• Highly competitive base salary starts on €19,000 per annum, then move to €20,500 (after 3 months of probation) in addition to:
• 6,23€/day meal voucher (124 €/month)
• A commuting allowance of €50 per month (€600 per annum)
• Monthly incentives based on performance up to 10% of your monthly base salary

·         5 extra days paid (personal days) per annum in case of emergencies and short-term absence.

• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid (2 weeks office-based) training, which will provide you with the basic knowledge of your new role.

Extra Perks:

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities.
• Employee Assistance Program: Free, confidential support on personal or work-related issues.
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether