IT Coordinator

Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. Cprime is trusted around the globe to provide strategic and technical consulting, coaching, and training to businesses leading their industry in digital transformation. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands. In a world where every business is reliant on software, it’s time to embrace change, or be left behind.

We’re more than consultants; we’re passionate problem solvers on a mission to help your organisation thrive in a technology-driven world. We’ve created a dynamic environment with strong innovation where growth is encouraged and diversity is celebrated. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way.

**This position will work EST hours, corresponding to 7:30pm - 3:30am IST

Are you looking to advance your career? Do you want to join a company where you can have boundless career growth opportunities AND have a direct impact on the trajectory of the company’s strategic growth path? Do you want to work at a company that is leveraging exciting new technology to pioneer an industry? And do you want to work at a company that values YOU?!

You will make valuable contributions to the organization by working closely with the Operations team to handle the fulfillment of orders efficiently and with precision. Success as the IT Coordinator will create the opportunity for you to develop your own path and move into higher-level roles within either the Customer Success or Operations teams of the company. You will be responsible for maintaining computer systems and other technologies in a business setting. In this role, you will discover and master all our enterprise software applications. You along with other IT Technicians will support our employees in day-to-day functions.

• Configure, install, and set up Apple/Microsoft Laptops
• Employee Lifecycle Management including IT Onboarding and Offboarding
• Manage access and license provisioning across a variety of software tools
• Install and configure appropriate software and functions according to specifications
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Ensure timely fulfillment and shipping for users
• Troubleshoot technical problems via remote access system
• Help facilitate deployment of new software controls
• Verify user system compliance and identify outliers
• Inventory and asset tag devices
• Order peripherals/accessories for users based on ticket requests
• Assist in testing for automated workflows and integrations with other systems
• Identify gaps and process improvement
• Request restock, reorder, and record inventory
• Work on special projects and other Technical Support duties as time permits
• Perform miscellaneous related duties and other duties as assigned
• Communicates highly technical information to both technical and non-technical personnel
• Serves as primary IT Desktop Support and Coordinator for India and APAC staff
• Recommends hardware and software solutions, including new acquisitions and upgrades
• May participate in development of information technology and infrastructure projects
• May conduct training programs designed to educate an organization’s computer users about basic and specialized applications

• Ability to follow technical and procedural documentation
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Strong attention to detail and ability to follow step-by-step instructions with accuracy
• Excellent interpersonal, verbal, and written skills
• Ability to multitask and prioritize assignments. Extremely high level of customer service acumenFamiliarity with Windows, Apple, Microsoft Office, and Google G-Suite tools
• Enjoy repeated, methodical work
• Perform duties efficiently, thoroughly, and responsibly, completing tasks on a timely basis
• Ability to work independently and as part of a team
• Self-motivated, organized, and able to effectively prioritize responsibilities
• The ideal candidate has an Associate’s degree or has 3-5 years of relevant experience.
• Ability to interface with end-users of all levels, junior level to the C Suite Executives.
• Demonstrated success in customer experience, satisfaction, and data-driven measurement.
• Demonstrated ability to troubleshoot difficult technical issues.
• Has led smaller projects, has proven project management skills and can take delegations from management to help drive daily activities on assigned project(s).
• Technologies: Google Workspace, Microsoft, Apple, Windows, Slack, Zoom, WebEx, Jira, Confluence and more
• Work Hours – 4 am IST to 1 pm IST (1 Hour break).

• Excellent verbal and written communication skills
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues
• Ability to work shifts that cover weekends and evenings and seasonal global holiday on-call.

• #LI-Hybrid

What We Believe In

At Cprime we believe in facilitating social justice action internally, in industry, and within our communities.  We believe part of our mission is to expand the minds, hearts, and opportunities of our Cprime teammates and within the broader community to include those who have been historically marginalized.

Equal Employment Opportunity Statement    

Cprime is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.