Information Technology Intern

We are looking for a proactive and enthusiastic IT Intern to join our team. This internship offers an excellent opportunity to gain hands-on experience in the IT field, working alongside experienced professionals. The IT Intern will assist with various tasks, including troubleshooting technical issues, supporting network administration, and participating in IT projects.

Hourly Pay: $20.00-$22.00

TimeFrame: Spring Semester ending approximately May 2025

Schedule: Monday to Friday, 8 am to 5 pm

On-Site: at 740 E. 111th Place Los Angeles, CA 90059

ABOUT MODEL/Z

Model/Z is a trailblazing enterprise focused on reinventing multifamily housing through the development of standardized, modular units. Our mission is to provide high-quality, low-cost, and net-zero-ready housing solutions that are both scalable and practical, aiming to mitigate homelessness and significantly enhance living conditions for underrepresented communities. As a majority Black-owned and operated business based in Southern California, Model/Z is poised to establish the region's first standardized modular housing factory.

Located in the historic Watts neighborhood of South Los Angeles, Model/Z is committed to revitalizing communities by employing local community members and paying living wages. Our innovative approach revolutionizes construction, transforming a traditional linear process into a parallel manufacturing system that allows us to build high-quality apartment homes in a factory before the concrete is even poured on-site. By empowering Black and brown families and institutions and unlocking the value of underutilized land, Model/Z embodies a model of equitable growth, addressing the urgent need for affordable housing in Southern California and beyond.

ESSENTIAL DUTIES

• Provide Tier 1 and Tier 2 support to Model/Z staff.
• Assist in the troubleshooting hardware, software, and network issues as needed.
• Provide support for end-users via email, phone, or in-person.
• Install, configure, and update software and hardware as needed.
• Perform routine maintenance on IT systems and equipment.
• Assist with backups, updates and patches for systems and applications.
• Help monitor and maintain network systems, including Wi-Fi and LAN.
• Collaborate on network troubleshooting and optimization tasks.
• Support IT team members with ongoing projects, such as system upgrades or new technology rollouts.
• Participate in research and testing for new software and technologies.
• Create and maintain IT documentation, including user guides and troubleshooting procedures.
• Update asset management records and system logs.
• Complete other tasks and projects as assigned.

SKILLS AND ABILITIES

• Familiarity with IT ticketing systems and tools.
• Exceptional interpersonal, verbal, and written communication skills; excellent follow-through.
• Ability to work independently and effectively in a fast-paced, demanding environment.
• Ability to collaborate with others and utilize knowledge and resources to identify quality solutions.
• Well-developed time management skills with the ability to manage multiple priorities.
• Highly organized, resourceful, proactive, creative, detail-oriented, and critical thinking skills required; Willingness and ability to learn quickly and on-the-fly.
• Ability to exercise discretion and independent judgment.
• Ability to present information in a concise and easily understood manner.
• Passionate about our mission.

EDUCATION AND EXPERIENCE

● Currently pursuing a degree in Information Technology, Computer Science, or a related field

● Basic understanding of operating systems (Windows, macOS, Linux)

● Good knowledge in MS365 applications (Outlook, Teams, Excel, Word, SharePoint)

● Familiarity with networking concepts (IP, DNS, DHCP)