Medical Claims Coordinator - Hybrid

Cranial Technologies is the only company in the world completely dedicated to the research, diagnosis and treatment of plagiocephaly, commonly called flat head syndrome. With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are looking for a driven, detail-oriented Medical Claims Coordinator to join our rapidly growing team! As part of the Claims & Collections team, the Medical Claims Coordinator collects client payments, monitors payment plans, communicates with patients, treatment centers, and medical billing team to assist with patient billing/payment questions and concerns.

This is an exciting opportunity for someone looking to deepen their skills in medical claims in collections.

At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

Responsibilities include:

• Reviews accounts to determine collection actions
• Contacts patients regarding outstanding co-payments, deductibles, coinsurances, etc.
• Manages and monitors patient balances, collections, and payment plans
• Responds and resolves patient billing questions and concerns
• Establishes payment plans
• Processes patient payments and or refund requests

Requirements:

• Experience in customer service or related experience
• Insurance, collections, or financial experience preferred
• High attention to detail required
• Investigative, curious and problem solving mindset
• Exceptional communication and human relations skills in working with people from diverse backgrounds
• Strong organizational skills
• Ability to multi-task

We offer an excellent benefits package:

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay range for this position is $18 - $20 per hour. Pay is dependent on the applicant's relevant experience.
• This position has training in person for the first 90 days and then switches to a hybrid remote schedule
• $1,000 Sign On Bonus*

Tempe HQ Address:
1405 W Auto Dr
Floor 2
Tempe, AZ 85284

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail.**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance. 

*internal candidates are not eligible for a sign-on bonus.