Investigations Specialist

Primary Role: Investigation, Data Tracking & Compliance

This position assists the Investigations Manager with the investigation of potential Operations Manual and Franchise Agreement violations and conducts the necessary written and verbal follow up with relevant stakeholders. This position acts under the direct supervision of the Investigations Manager and documents all relevant compliance violations. This position works on various data collection and Brand Protection projects as necessary. 

• Investigate internal findings through cameras and customer reports, verify policy violations thoroughly.
• Document findings and provide detailed reports to the Manager for escalation or corrective actions.
• Accurately track and document violations to ensure the Brand data stays up to date.
• Identify specific problem areas or compliance trends.
• Monitor store performance metrics using data to ensure adherence to company standards.
• Support investigations and compliance efforts.

• Relevant experience preferred
• Detail-oriented, accurate, personable, and high emotional intelligence
• Ability to sit for long periods of time
• Ability to be flexible with work tasks
• Ability to work on a computer for long periods of time
• Positive attitude and professional in day to day responsibilities
• Data Driven
• 1+ years of customer service

Benefits & Perks

- Medical, dental, and vision benefits

- 15 days PTO/year

- 10 paid holidays

- Paid parental leave

- Personal phone bill reimbursement

- Gym reimbursement

- Corporate DoorDash® DashPass membership

- Regular company and team activities

- 401k with competitive matching contribution plan

- Excellent opportunities for career growth

- Work in a hyper-growth company

Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.

Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.

Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box! 

Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.