Fraud Operations Specialist

At Trustly, we’re passionate about simplifying the way people transfer, pay, and get refunded online. Our payment solutions serve merchants in various industries. This includes E-com, Financial Services, Gaming and Travel – linking the world’s top brands with millions of consumers who expect security and convenience. Our people are from all corners of the globe, and this we’re proud of. We strongly believe that diversity is what helps us create solutions that are more inclusive. Making sure that we’re constantly innovating. Our fast-growing team is headquartered in Stockholm, Sweden, with additional offices across Europe and the Americas. Together, we are modernising payments and the work you’ll do here will make a lasting impact.

About Team Fraud

This role is within our Payment Service Operations Function, a part of Trustly’s Operations unit with approximately one hundred employees across Europe. This team is responsible for Trustly’s fraud prevention work and to make sure we protect us as a company and our customers. 

About the role

The Fraud space is evolving and growing at Trustly. Our Payment Service Operations Function ensures Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.

We are looking for a Fraud Operations Specialist who can process fraud escalations in a timely manner. An inquisitive mindset is required to ascertain fraud typology and the ability to spot when a pattern or concern has arisen. An analyst who wants to help shape our future fraud strategy using the latest approaches to fraud investigations. An individual who can effectively collaborate and communicate with internal and external stakeholders.

Up for the challenge? Let’s get in touch!

What you’ll do

Process fraud escalation claims in a timely manner. Work in a collaborative and cross-functional way to proactively identify, investigate and address fraud concernsCollaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns presentProcess APP Reimbursement claims, providing a thorough investigation and determining the liability outcomeIdentify opportunities for improvement of the current methods through data- analysis, testing and tracking.

Who you are

Have an understanding of Fraud typologies and fraud risks. Ability to effectively process escalation tickets and follow operational processesAbility to work with fraud detection tools and improving/optimising the coverageExcited about working in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you Strong stakeholder management to be able to communicate clearly with other parts of the business, explain fraud and our processes and also manage expectations Experience reviewing, documenting and optimizing business processes, isn’t a must have but would be advantageous.Passion for learning, able to quickly adopt new business concepts and technologies Independent, curious, and likes to take initiative

We are looking for someone who is voicing and acting on new ideas, and values good communication with internal and/or external stakeholders. If you are passionate about working with different areas across the organisation, then this would be an interesting role for you.

Apply now, we would love to talk to you!